Communication is key in any business, and the payslip is a document which is distributed to all employees on a regular basis. For this reason, businesses can choose to communicate other messages via the payslip. 28% confirmed the payslip is used in this way.
Do you use the payslip to communicate other employee messages?
72%
28%
Payroll professionals will be familiar with payroll queries forming part of business-as-usual processes. The CIPP was eager to understand the most frequent payroll query that payroll teams encounter. 35% confirmed the tax code that had been applied was the most frequent query. This question can be a challenging conversation for a payroll professional since they can only operate the code that Her Majesty’s Revenue and Customs (HMRC) confirms. Interestingly, the second most frequent query relates to problems accessing online payslips. This result is further supported in the payslip distribution section of this report. In third place, 24% confirm that underpayments because of late data create the most queries for their payroll team.
Most frequent payroll query
16
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