KILLEEN HARDWARE - CELEBRATING 40 YEARS
(L-R): David, Philip and Stephen Hughes help drive this family-run business ever forward.
KILLEEN HARDWARE’S WEBSITE ATTRACTS CUSTOMERS BEYOND LOCAL AREA; EXPERIENCED SALES TEAM OFFERS EXCEPTIONAL CUSTOMER SERVICE… Website enhances customer service K illeen Hardware’s website is a valuable asset in attracting new business from beyond its local area. as workwear, lawnmowers, hardware and DIY products. Killeen Hardware is working to expand its ecommerce range. customers find the most suitable stove for their home.
“With our wide range of products, such as doors, floors, bathrooms, stoves, open fireplaces and garden machinery, some customers may not know exactly what they need. Our sales team is always ready to provide advice and guidance, ensuring that customers receive the best possible service and leave with the product that meets their budget and requirements.” “Our sales team is always ready to provide advice and guidance, ensuring that customers receive the best possible service and leave with the product that meets their budget and requirements.”
Although the majority of sales still come from customers visiting the showroom to see the products in person, the website has proved effective in pulling in customers from further afield.
KNOWLEDGEABLE TEAM The experienced sales team at Killeen Hardware provides exceptional customer service, particularly with regard to the more specialist items such as stoves. The technical details, such as the type of flue needed and the choice of hearth suitable for their flooring, can be daunting for customers. “Our sales team is highly trained and knowledgeable, able to provide reassurance and guidance on which stove would be the best fit for their home,” said David Hughes. “We work with freelance expert Gary Hutton who advises customers on the fitting options available to them. Steven Allen and Keith Dickson make up the sales team and they ensure
For larger items such as doors and bathrooms, Killeen Hardware offers
product specifications, lifestyle images and technical data. “We offer quotes due to the nature of these products. We want to make sure our customers make informed choices, so we strive to open up a dialogue with them and offer them advice, rather than have them add products to their online shopping cart only to realise it doesn’t suit their needs,” commented Stephen Hughes website Manager. Through the website, customers can also browse and purchase smaller items such
1 Killycopple Road, Armagh, BT60 2AG. T: +44 (0)28 3752 2317 Opening hours: Monday - Friday: 8am - 5.30pm. Saturday: 8.30am - 1pm. www.killeenhardware.co.uk
www.northernbuilder.co.uk
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