and other venues that offer the same services around me are the staff. Are there any major plans for the business in the near future? Yes, we are building accommodation at the Risdon Brook Hotel, increasing the accommodation at the Brighton Hotel Motel along with some work in the hotel and the Club Hotel has just had a refresh. How do you go about sourcing staff training? Over the years, I have used many companies but the most recent was via THA with your Great Customer Experience program. How does your business give back to the community? We donate to several community groups but some of the ongoing commitments are school breakfast clubs, Hobart Cricket Club and the hotels take part in the U.G.L.Y Bartender. How do you go about sourcing staff? I have been involved with Workskills/TasTAFE Essential Bar and Restaurant Skills Training program with work placements and have found that to be very successful. I also advertise via Facebook. On reflection, Jocelyn stated
with much animation, that she had enough stories to write a book but one thing that hasn’t changed in the time she has been in this industry, patrons always become part of your life.
Before Refresh
After Refresh
October 2018 www.tha.asn.au
23
Bricks taken from the original 1860s building, repurposed in the new front bar
Made with FlippingBook - professional solution for displaying marketing and sales documents online