SAP S/4HANA Cloud Transformation Value Stories

SAP S/4HANA Cloud Public Edition (Rise & Grow) Value Stories

This flipbook has one-page excerpts of the SAP S/4HANA Cloud Public Edtition value stories published in 2022-2024. These stories highlight the tangible financial and operational benefits realized by customers since going live with SAP solutions.

The detailed stories are available on sap.com.

Last Updated: Sep 24

Strategic Initiatives and Value Stories

Index

04 Stories by Industry

80 Solutions, Outcomes, and Challenges

81 Other Value Story Books

Stories by Industry.

Consumer Industries

Finance

Discrete Industries

Agribusiness

Banking

Aerospace and Defense

Consumer Products

Insurance

Automotive

High Tech

Life Sciences

Industrial Manufacturing

Retail

Wholesale Distribution

Public Services

Energy & Natural Resources

Services Industries

Healthcare

Building Products

Cargo Transportation and Logistics

Chemicals

Higher Education and Research

Engineering Construction and Operations

Mill Products

Public Sector

Media

Mining

Passenger Travel and Leisure

Oil and Gas

Professional Services

Utilities

Sports and Entertainment

Telecommunications

Agribusiness

Why SAP?

• The management team, including the Vice CEO, had positive experiences with SAP's reliability and performance in other organizations, influencing their decision to choose it again. • GROW with SAP keeps PT. BGPMA's equipped with the latest tech, helping the business stay in competition and ahead of the curve. • SAP S/4HANA Cloud Public Edition provided a scalable solution that was quickly implemented and integrated, making it a good fit for PT. BGMPA. • SAP’s cloud ERP offers regular updates and support, giving PT. BGMPA peace of mind that their operations will stay safe and run smoothly without extra hassle for their IT team.

PT.BGPMA Agribusiness | Indonesia

SAP S/4HANA Public cloud

Explore PT. Batu Gunung Mulia Putra Agro’s journey with SAP

PT. Batu Gunung Mulia Putra Agro (PT. BGMPA) operates the first palm oil factory in Indonesia designed as a cooperative in which farmers in the Tanah Laut district in the province of South Kalimantan have minor ownership shares. To deliver the best return to its farmers, PT. BGMPA needed to upgrade its ERP system so it could access more-timely and accurate analytics. In doing so, the company hoped to respond faster to palm oil and palm kernel sales requests.

2%-4% Increase in profit margins

4 months To implement cloud ERP

27-day Reduction in month end reporting time

Challenges • Complex systems and integration. No single source of truth • Lack of collaboration and capability to scale. • Low profitability and higher margin

“We have loyal customers within Indonesia because we prioritize the quality of our products. GROW with SAP helps us bring that same dedication to quality to our systems and operations.”

Vice CEO, PT. Batu Gunung Mulia Putra Agro Adi Priyono

Outcomes

• Improved decision making • Improved finance operations • Increased revenue growth

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Western Sugar

Why SAP?

• SAP S/4HANA Cloud Public Edition to centralize procure-to-pay, order-to-cash, and financial maintenance processes and other essential activities, improving productivity • Cost and labor efficiency, minimizing the amount of labor needed to complete tasks, thereby reducing costs • Ability to migrate aspects of its legacy system into a cloud format, minimizing risk, reducing workflow disruption, and easing employees through the transition

Agribusiness | United States SAP S/4HANA Cloud Public Edition

5% reduction in maintenance downtimes.

5% savings on IT operations

20% improvement in reporting accuracy.

Reducing system customization to improve efficiency Western Sugar Cooperative is an American agribusiness that specializes in the cultivation of sugar beets. As it continued to grow, it struggled with an on-premise, extremely customized ERP infrastructure that was difficult to update, leaving it vulnerable to system collapse. To remedy this, it decided to implement SAP S/4HANA Cloud Public Edition. “Our system was highly customized and had no controls in place. After 30 years of customizing, the software itself was hardly upgradable. We went with SAP S/4HANA Cloud Public Edition to leverage the built-in support for best practices with little disruption to the business.”

Challenges

• Complex system landscape & integration. No Single source of truth • Lack of standardization & automation

Outcomes

Director Corporate Controlling, Western Sugar Cooperative -Richard Caluori

• Optimized operations, inventory and supply chain management • Improved decision-making

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Automotive

Manthey Automotive | Germany SAP S/4HANA Cloud Public Edition

Why SAP?

• SAP S/4HANA Cloud Public Edition enables integration, simplicity, and efficiency as well as harmonized data and advanced analytics to improve collaboration, transparency, and decision making.

20% increase in revenue supported by SAP S/4HANA Cloud Public Edition. Faster time to value compared to using an on-premise ERP solution.

Lower total cost of ownership using cloud software as a service.

Racing toward peak performance and operational insight Always on the cutting edge of motorsport innovation, Manthey Racing GmbH needed a better way to ensure operations were also running at peak performance. With SAP S/4HANA Cloud Public Edition Manthey is achieving greater simplicity, efficiency, insight, collaboration, transparency, and compliance across projects, production, procurement, logistics, and finance.

Challenges

“Manthey’s motto is, ‘Closer to perfection.’ It is the fundamental principle by which we work and research – from the factory to the racetrack. When it comes to operations, SAP S/4HANA Cloud Public Edition plays a key role in making that possible.”

• Complex system landscape & integration. No Single source of truth • Lack of collaboration and capability to scale

Lead for SAP S/4HANA Cloud, Manthey Racing GmbH -Dirk Schuler

Outcomes

• Optimized operations, inventory and supply chain management • Improved sustainability and innovation • Improved employee productivity and customer experience/ satisfaction

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Banking

Paypal

Why SAP?

• Facilitate incremental, up-to-date upgrades in the cloud and simplify business processes and cost models • Realize a one-team SAP S/4HANA best-practice implementation approach with customers, IBM, and SAP

SAP S/4HANA Cloud Public Edition Banking | United States

66,000 Avg. Transaction processed per day

6000 New Charities added to its platform and make grants to more than 70,000 charities in four months

Upgrading a system that took 20 hours to process 25,000 transactions

PayPal Giving Fund aims to inspire a new wave of philanthropy, harnessing the power of technology to make giving part of everyday life. Through its partnerships and innovations, it makes it easy for donors to support the charities they care about on the Web sites and apps they use every day. As the fund’s popularity grew and the number of donations increased dramatically, its system started to reach capacity. Security was also an issue, and the upgrade process was very challenging. The fund set off on a collaboration to support growth and implement what worked best for the business and its customers.

>$65m Raised with over 500,000 donations

Challenges

• High exposure & cost associated with risk and compliance • Lack of system support for strategic initiatives

“SAP S/4HANA Cloud enables a much higher -quality and up-to- date system with clean data and new functionality that we can rely on to support the business.”

Outcomes

• Optimized operations, inventory and supply chain management • Expand business networks and collaborations

President and CFO, Paypal Giving Fund -Joshua Tripp

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Building Products

Allied Rongda

Why SAP?

• Rich functionality, high flexibility, and intuitive deployment capabilities of SAP S/4HANA® Cloud and the SAP® Field Service Management solution • SAP’s global perspective and recommended best practices, along with high -quality offerings from SAP Preferred Success services that meet Allied Rongda’s support needs • BOS Cloud’s implementation experience and expert team, aiding a smooth transformation

Building Products | China SAP S/4HANA Cloud Public Edition, SAP Field Service Management, and SAP Preferred Success

30% Cost reductions after deployment

66% Reduction in monthly settlement period, from 15 days to 5 days

Fueling an Intelligent Enterprise with a Robust Integration Management Solution

Headquarted in Huairou, Beijing, Allied Rongda Enterprise Group has been a pioneer in high-tech engineering materials research and manufacturing since its founding in 1996. Allied Rongda’s product portfolio ranges from unshaped refractory materials to high- performance concrete and chemical building materials. With more than 20 years of investment in R&D and its talented employees, Allied Rongda has obtained more than 50 patents and achieved Beijing “well - known trademark” status. As a typical process manufacturer, Allied Rongda faces severe efficiency, compliance, and talent pipeline challenges. It needed the right software to help it unify production, sales, and business processes and enable a swift transition to intelligent, digitalized operations. “With SAP S/4HANA Cloud and SAP Field Service Management, we built an all-inclusive loop of supply, finance, and information processes. This enabled a standardized, intelligent, and group- based management system. Now, we are even more eager to cocreate a future- facing digital solution for innovation with SAP.”

Challenges

• Complex system landscape & integration. No Single source of truth • Lack of standardization & automation • High exposure & cost associated with risk and compliance

Outcomes

• Optimized operations, inventory and supply chain management • Reduced Costs

COO, Allied Rongda Enterprise Group . -Duan Jianjun

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Chemicals

Chemanol Chemicals | Saudi Arabia SAP S/4HANA Cloud PublicEdition

Why SAP?

• SAP S/4HANA® Cloud to provide a foundation for ERP and key business processes in the cloud. • Capabilities for automating manual processes and reducing time and error. • SAP partner Al-Bilad Arabia, which provided expert consulting that helped ensure Chemanol implemented the right solution to simplify processes as planned.

Streamlining Processes and Operations with a Digital Transformation

30% Greater operational efficiency through increased productivity

96% Faster procurement processes, including PO creation (down from one day to just one hour)

Methanol Chemicals Company, also known as Chemanol, is one of the world’s leading formaldehyde producers. It has an annual capacity of one million metric tons, exporting to more than 50 countries in upward of 21 industries. With such widespread operations, Chemanol needed to better integrate key business processes to gain a competitive edge in the global market. Recently, Chemanol set out to use resources within the Kingdom of Saudi Arabia to manufacture high-value specialty products and to become a major supplier for customers around the globe. To achieve these goals, the company knew it would need to simplify and optimize its existing technology landscape. Only then could Chemanol become an intelligent enterprise and begin automating business processes.

75% Less time required for accounts receivable approval

Challenges

• Complex system landscape & integration. No Single source of truth • Lack of standardization & automation • Lack of collaboration and capability to scale • Innovation constraints • Limited resilience for business processes

Outcomes

“Chemanol has digitally transformed its enterprise in order to meet business requirements. With the introduction of SAP S/4HANA Cloud, Chemanol management gets a 360- degree view of their daily transactions.”

• Improved employee productivity and customer experience/ satisfaction • Improved decision-making • Increased revenue growth

SAP Manager, Methanol Chemicals Company (Chemanol) -Mohamed Kaleel

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Polyserve

Why SAP?

• Modern enterprise management capabilities of SAP S/4HANA® Cloud providing a centralized solution that integrates core processes across the company. • One source of truth from a single technology foundation. • Ability for industry-standard solutions and best practices to be implemented.

Chemicals | Egypt

SAP S/4HANA Cloud PublicEdition

10% Decrease in value of spare parts inventory

6x Reduction in unplanned maintenance activities as a percentage of planned downtime, from 90% to 15%

Realizing Growth by Moving to Advanced Cloud ERP Polyserve Fertilizers & Chemicals is an Egyptian joint stock company dedicated to helping farmers feed the world’s growing population. The company sustainably produces and distributes fertilizers through its subsidiaries Abo Zaabel Fertilizers, Aswan Fertilizers, FerchemEgypt, and Polyserve Trading. Committed to growth, Polyserve sought to gain competitive advantage in the dynamic global market by modernizing its operations on a mature digital enterprise architecture. The goal was to create a single source of truth and gain access to real-time data insights for more accurate and timely decision-making by digitalizing its operations on advanced ERP in the cloud.

33% Decrease in unplanned spend (as a proportion of planned spend)

7 months To go live with SAP S/4HANA Cloud

Challenges

• Complex system landscape & integration. No Single source of truth • Lack of collaboration and capability to scale

• Lack of standardization & automation • Limited resilience for business processes

“Following the go -live of SAP S/4HANA Cloud, the mood in the company changed. Our team today is much more motivated and skilled because we are a much more agile company and are as competitive as any of our peers.”

Outcomes

CEO, Polyserve Fertilizers & Chemicals -Mostafa El-Gabaly,

• Optimized operations, inventory and supply chain management • Improved employee productivity and customer experience/ satisfaction • Improved finance operations

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REHAU

Why SAP?

• SAP S/4HANA® Cloud, supporting Intelligent ERP that offers simplicity, flexibility, scalability, and extendibility • Intelligent technologies packages, including SAP® Intelligent Robotic Process Automation services, and SAP Integration Suite to support continuous innovation and help significantly improve the customer experience, enhance internal operational efficiency, and aid comprehensive supply chain collaboration • Joint innovation with the SAP Innovation Services team to design a future-proof solution that enables business transformation • Delaware for global reach that complements REHAU’s business network

Chemicals | China SAP S/4HANA Cloud Public Edition, intelligent technologies packages, and SAP Innovation Services

Integrating systems in the cloud to support a complex business employing 20,000 people

German polymers giant REHAU Group aims to push the boundaries of what is possible to create a sustainable future. To support this innovation, the company embarked on a digital transformation of Chinese subsidiary REHAU AG China. It wanted to transform its business-to-business and business-to-consumer models by implementing an intelligent infrastructure for ERP in the cloud and integrating it smoothly with other systems for greater simplicity, increased scalability, and cost savings. The Chinese project would set a solid foundation for a cloud-first strategy initially in the Asia Pacific Japan region and then across the entire group.

40% Lower total cost of ownership with reduced IT costs, minimized risk, and future-proof architecture

50% Reduction in implementation time with 181 standard processes adopted and rolled out in weeks

Challenges

• Complex system landscape & integration. No Single source of truth • Lack of standardization & automation

“Working with SAP, we’re building a cloud -based business platform that’s fit for the future in a dynamic market, facilitates business process standardization and integration across Asia Pacific and the world, and achieves supply chain excellence along the industry value chain.”

Outcomes

• Improved employee productivity and customer experience/ satisfaction • Improved TCO (Total cost of ownership) • Improved sustainability and innovation • Reduced implementation time

CIO, Asia-Pacific Region, REHAU AG China -Chengbo Yu

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Consumer Products

CEWE

Why SAP?

• Scalability through cloud deployment with SAP S/4HANA® Cloud • API integration with WhiteWall’s online stores and production systems, as well as third-party solutions for local requirements such as U.S. tax determination • Adoption of best-practice processes supported by SAP® Activate methodology • Support from All for One Group and SAP Preferred Success service, helping to unlock greater value from cloud solutions

Consumer Products | Germany SAP S/4HANA Cloud Public Edition, SAP Preferred Success, and SAP Activate

Integrating a Strategic Acquisition to Boost Product Innovation and Unlock New Markets

7X Increase in order processing capacity

50% Reduction in manual payment processing time

52X Faster inventory preparation process

One of Europe’s leading photo service providers, CEWE helps customers turn their photos into a wide range of high-quality products, from personalized photo books to greetings cards, calendars, and even mobile-phone cases. CEWE spotted an opportunity to expand into a new market by acquiring WhiteWall, a company that supports professional photographers with gallery-quality photo printing and framing services across both Europe and North America. To integrate the new business unit into its group, CEWE had to find a way to separate WhiteWall’s core systems from its former parent company and get a new IT landscape up and running in a matter of months. By harnessing cloud technologies and adopting best-practice business processes, CEWE and WhiteWall have built a highly standardized, audit- friendly and efficient platform that meets the business’s order- to-cash, procurement and finance needs.

Challenges

• Lack of standardization & automation • Lack of collaboration and capability to scale

Outcomes

• Optimized operations, inventory and supply chain management • Reduced Costs • Improved finance operations • Improved sustainability and innovation • Reduced Time To Market

“The essence of the project is to create a foundation for growth. With SAP S/4HANA Cloud, we believe we have a system that can grow with us and form the basis for a billion- dollar company.”

Program Lead, CEWE Stiftung & Co. KGaA -Dzifa Buati

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Qingdao Hodias Food Ingredients

Why SAP?

• Using the public edition of SAP S/4HANA Cloud as its digital foundation, Hodias established six major business control lines: research and development, marketing, production. • To address challenges encountered during implementation, the cloud customer care team at SAP offered project guidance and answers to product-related questions.. • The SAP Globalization Services team and the Partner Success Services team served as the bridge between the customer and products, efficiently resolving project issues. They also provided empowering support, such as the application of demand-driven material requirements planning (DDMRP) within SAP S/4HANA Cloud, public edition, enabling Hodias to understand the applicability of DDMRP and implement it in daily operations.

Consumer products | China SAP S/4HANA Cloud Public Edition

Bringing Chinese flavors to a global audience with SAP S/4HANA Cloud

98% greater customer satisfaction.

65% shorter sales planning cycle.

“With a focus on business needs, Hodias closely collaborated with Acloudear. Leveraging the digital foundation of SAP S/4HANA Cloud Public Edition, we efficiently managed the entire group’s personnel, goods, and finances through modern methods. This resulted in integrated production and sales coordination, standardized business processes, and global digital marketing. We brought the authentic flavors of China to dining tables around the world.” Qingdao Hodias Food Ingredients Co. Ltd. has led in the Chinese condiments market for 30 years. Faced with the opportunity to go global, the company realized its traditional management approach wasn’t fit for the future. It used SAP S/4HANA Cloud Public Edition as a new digital foundation and established six major business control lines to standardize its management processes.

Challenges

• Complex system landscape & integration. No Single source of truth • High operating and maintenance costs • Lack of visibility of business processes; 360 ° view of customers

Outcomes

• Improved decision-making • Improved finance operations • Optimized operations; inventory and supply chain management

General Manager, Qingdao Hodias Food Ingredients Co. Ltd -Zhang Yiqin

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RIHO

Why SAP?

• The public edition of SAP S/4HANA Cloud, providing standardized and integrated ERP • SAP Business Technology Platform to build applications for production operations and labeling • Consistent approach to the implementation plans between SAP and RIHO, with respective consultants and key users working as a team • Existing use of SAP software at Eastern European locations • Branches gaining valuable experience from Czech colleagues at NTT DATA Business Solutions

Consumer Products | Netherlands SAP S/4HANA Cloud Public Edition

Creating Barbie-pink bathtubs with integrated cloud ERP solutions

RIHO International B.V. is a fast-growing international producer and supplier of premium bathroom furniture. The company operates in the Netherlands, Belgium, Germany, Poland, Hungary, and the Czech Republic. To keep pace with the rapidly changing world of business, it wanted to increase efficiency and enable the integration of its branch operations. RIHO sought a comprehensive and holistic view of its overall supply chain and other daily processes – such as production, inventory, sales, and logistics – to better understand and streamline them.

1 Source of truth for all business units -1 Week from order receipt to delivery

10 seconds For the production planning update cycle

6 Branches using a single ERP application

Challenges

• Lack of standardization & automation

“After just a few months, we can see that our processes became faster and more efficient. We now have a much better grip on production, stock, and delivery times, allowing us to serve our customers even better”

• Complex system landscape & integration. No Single source of truth

• Lack of visibility of business processes, 360˚ view of customers

• Low employee productivity & customer experience/ satisfaction

Chief Executive Officer, RIHO International B.V. -Guy Classen

Outcomes

• Improved employee productivity and customer experience/ satisfaction

• Optimized operations, inventory and supply chain management

• Reduced Costs

• Expand business networks and collaborations

• Reduced Time To Market

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Shinsegae International

Why SAP?

• In-depth industry knowledge and fast implementation of a SAP cloud solutions maintain commitment to customer experiences and product performance • SAP S/4HANA Cloud, a fully cloud-based ERP, offers standardized end-to-end process with enhanced data accessibility, reliability, and accuracy for forecasting, material resource planning, procurement, production, sales, and finance • A centralized ERP empowers the parent company Shinsegae International, to evaluate the performance and goal realization with improved data transparency and real-time access to all business data

Consumer Products | South Korea SAP S/4HANA Cloud PublicEdition

Giving inventory processes a makeover with a cloud-based infrastructure

75% reduction in financial closing times.

96% reduction in financial statement consolidation prep time.

100% transfer of data onto a central ERP solution.

Produits Prestiges S.A., a subsidiary of Shinsegae International Co. Ltd., is a provider of luxury skincare and cosmetics products worldwide. With a presence in celebrity and B2B beauty circles, it wanted to cement its reputation as a high-end cosmetics brand by creating a smooth digital foundation with SAP S/4HANA Cloud to house its inventory data.

Challenges

• Lack of standardization & automation • Lack of visibility of business processes, 360˚ view of customers • Poor inventory planning & accuracy

“Most of our business transactions were recorded on local computers, especially in Microsoft Excel. All sales-related data was stored in individual computers even though we had a local ERP system. Our existing setup just could not keep up with the demands of a digital market and our goals of expansion.”

Outcomes

• Optimized operations, inventory and supply chain management • Improved decision-making • Improved finance operations

Digital Innovation Team Manager, Shinsegae International Co. Ltd. - Changsu Yeo

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TEWAY

Why SAP?

• Best practices and underlying management methodologies • Flexibility and functionality of SAP S/4HANA® Cloud that could meet time-sensitive plans and lay the foundation for future growth and integrate with solutions such as SAP® Analytics Cloud • In-depth analytics capabilities of the SAP Analytics Cloud solution to support better decision-making • SAP SuccessFactors® solutions to enhance HR capabilities and improve the employee experience • Responsiveness and guidance provided by the SAP Preferred Success plan during development on technical and business-related issues, as well as a targeted project manager to coordinate delivery

Consumer products | China SAP S/4HANA Cloud Public Edition, SAP SuccessFactors solutions, SAP Analytics Cloud, and SAP Preferred Success

Integrating Business and Finance in the Cloud to Bring Beloved Flavors to Customers

82.5% Less time to complete the marketing expense settlement cycle (from 40 days to just 7)

50% Increase in maximum employee productivity

Sichuan TEWAY Food Group (TEWAY) produces seasonings and condiments, such as chilli sauces and soup bases for hot pot, a classic East Asian method of cooking soup-like foods. Following its IPO in 2019, TEWAY experienced even quicker growth and revamped its five-year strategic strategy. However, the company's initial IT infrastructure was unable to keep up with the company's rapid growth. It was critical that business and finance be integrated. TEWAY also wanted to unify data processing across the board. “SAP S/4HANA Cloud helped TEWAY accelerate deployment and implement key business strategies. Now, more than 80% of our applications are in the cloud. Cloud solutions from SAP are in line with our needs for security, utilization rate, and resilience, which simplified operations and helped us avoid lump sum investments.”

80% Of applications now run in the cloud

Challenges

• Complex system landscape & integration. No Single source of truth • Lack of collaboration and capability to scale

• Lack of standardization & automation • Limited resilience for business processes

Outcomes

CIO, Sichuan TEWAY Food Group -Fu Xiaolan

• Optimized operations, inventory and supply chain management • Improved employee productivity and customer experience/ satisfaction • Improved finance operations

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XinxinKft

Why SAP?

• SAP S/4HANA® Cloud to provide cloud ERP and support applications with diversified end points • Support for rapid business development and the requirements of fast deployment, continuous updates, and low-cost operations • SAP® Preferred Success services to provide a strong cloud culture and continuous coaching support • Customer care for SAP S/4HANA Cloud, which helped solve problems during implementation

Consumer Products | China SAP S/4HANA Cloud Public Edition and SAP Preferred Success

By running direct wholesale stores in six countries Founded in 1991, Europe Xinxin Kft (Xinxin), once known as China’s “King of Socks,” is now the country’s leading clothing company. It combines manufacturing, export, and overseas distribution for an even greater global reach, and it has expanded its product range to include jeans, outerwear, underwear, and sportswear. The company’s annual sales reaches Y 700 million (US$108.1 million). To continue growing in overseas markets, Xinxin sought to address challenges in security and data analysis by updating its IT system. The company hoped IT enhanced by cloud ERP would lead a high- quality digital transformation project and move Xinxin toward becoming an intelligent enterprise. “ SAP systems are very rigorous and stable. SAP S/4HANA Cloud provides us with a digital foundation for future growth. It helps us build various capabilities that match our future development needs of the digital era. ”

31.6% Increase of underwear sales in Polish stores, from 31.625 million units in 2019 to 41.169 million units in 2020

30% Reduction in inventory,generating indirect profits of several millions

Challenges

• Complex system landscape & integration. No Single source of truth • Poor inventory planning & accuracy

Outcomes

CIO, Europe Xinxin Kft -Teng Yongzhong,

• Optimized operations, inventory and supply chain management • Improved decision-making • Reduced Costs • Increased revenue growth

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Engineering, Construction & Operations

Topcon

Why SAP?

• SAP S/4HANA® Cloud, enabling integrated master data, standardization across all subsidiaries, consistent pricing, real-time reporting, and single points of data • SAP® Customer Experience solutions, including the SAP Sales Cloud, SAP Marketing Cloud, and SAP Commerce Cloud solutions, supporting a consistent, personalized experience • Ability to implement standardized solutions with preconfigured integrations to maximize the IT teams’ resources

Engineering, Construction & Operations | United States SAP S/4HANA Cloud Public Edition and SAP Customer Experience solutions Topcon Positioning Systems: Building a Customer-First Experience with a Truly Integrated Enterprise Precision positioning equipment manufacturer Topcon Positioning Systems Inc. gained real-time data across its global operations after rolling out SAP S/4HANA®Cloud and integrating it with the SAP® ERP application. By integrating SAP Customer Experience solutions with its new system, the company then transformed its sales and marketing activities. Topcon now has streamlined processes and greater data visibility across the entire go-to-market channel, helping it deliver a stellar customer experience.

>25% Reduction in time for full regional consolidated month-end closing. 500% Expanded user base since implementing SAP Commerce Cloud

42% Of sales orders automated in one country, up from 18% and increasing rapidly

Challenges

• Lack of standardization & automation • Low employee productivity & customer experience/ satisfaction • Lack of visibility of business processes, 360˚ view of customers

“What’s changed with SAP S/4HANA Cloud and SAP Customer Experience solutions? What’s not changed! We’ve matched almost every process with best practices from SAP and gained real-time visibility. The transformation is amazing. ”

Outcomes

Senior Project Manager, Topcon Positioning Systems Inc -David de Jong

• Optimized operations, inventory and supply chain management • Expand business networks and collaborations

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Health Care

LetsGetChecked

Why SAP?

• Advanced functionality offered by SAP S/4HANA® Cloud Public Edition, aligned with its needs to optimize manufacturing operations, streamline medical records administration, and improve incoming and outgoing product management • Proven capabilities for multicurrency, multi-entity, and multidomain processing • Manual process automation functionality from sales order generation to purchase order creation and approval matrices that support a secure and controlled environment • Sapphire’s collaborative approach and deep understanding of LetsGetChecked’s vision, expertly configuring SAP S/4HANA Cloud Public Edition to its need

Healthcare | Ireland SAP S/4HANA Cloud PublicEdition

Ramping up digital transformation to realize big efficiency and output gains, scalability, and growth To amplify manufacturing efficiency and democratize access to healthcare, LetsGetChecked, a fast-growing global healthcare solutions company, adopted SAP S/4HANA Cloud Public Edition. By consolidating data flows into one source of truth, it achieved improvements in manufacturing output, streamlined management of test orders, and is poised to empower a larger segment of the population with affordable and accessible healthcare solutions. “With our extraordinary growth, we needed a system that could obviously grow with us and provide the foundation for an intelligent and connected ERP landscape with real-time data- driven insights for our executive team. SAP S/4HANA Cloud Public Edition ticked every box in terms of depth of capabilities, intelligence, and scale.”

~30% improvement in manufacturing output since go-live.

20x increase in direct-to-consumer sales revenue in three years.

40% reduction in time for end-of- quarter closing period.

Challenges

• Complex system landscape & integration. No Single source of truth • Lack of collaboration and capability to scale • Lack of visibility of business processes, 360˚ view of customers • Lack of standardization & automation

Chief Operations Officer, LetsGetChecked - Ronan Ryan

Outcomes

• Improved sustainability and innovation • Optimized operations, inventory and supply chain management • Improved employee productivity and customer experience/ satisfaction • Expand business networks and collaborations

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High Tech

FlexTOUCH

Why SAP?

• SAP S/4HANA® Cloud, offering a comprehensive ERP system with built-in intelligent technologies, including artificial intelligence, machine learning, and advanced analytics • SAP® Preferred Success plan, providing insight-driven, prescriptive, and personalized recommendations for consuming and optimizing the value of cloud solutions and technologies

High Tech | China SAP S/4HANA Cloud PublicEdition

50% Reduction in IT maintenance costs with automatic updates in the cloud

30% Increase in production efficiency and capacity

By helping simplify the IT landscape and connecting it smoothly with the business

Metal mesh touch sensors from Zhejiang xinrou Technology Co. Ltd. (FlexTouch) help create a great touchscreen experience in the smartphones, laptops, and tablets we use every day. To support its cutting-edge design capabilities and mass production operations, FlexTouch needs its technological, financial, and logistics operations to run in harmony. But a complicated IT infrastructure impeded access to data and slowed decision- making. FlexTouch decided it was time to implement an intelligent infrastructure for ERP in the cloud. Before embarking on this project, it needed a robust plan to help minimize complexity and better integrate IT systems with the legacy business environment.

Challenges

• Complex system landscape & integration. No Single source of truth • Lack of system support for strategic initiatives • High exposure & cost associated with risk and compliance

Outcomes

• Optimized operations, inventory and supply chain management • Reduced Costs • Improved employee productivity and customer experience/ satisfaction

“Our SAP Preferred Success plan for SAP S/4HANA Cloud provided timely resources and information to help us navigate the latest product- related updates”

Director of Information Technology, Zhejiang xinrou Technology Co. Ltd. (FlexTouch) -Jacky Peng

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Pitney Bowes High Tech | United States SAP S/4HANA Cloud Public Edition and Business Technology Platform

Why SAP?

• SAP’s clear product road map for solution business and the end -to-end scenario of product as a service. • Prebuilt content in SAP Integration Suite would reduce customization requirements. • The platform enables smooth data flows and helps the company integrate solutions for tasks ranging from cash and receivables management to reporting and compliance

Gaining efficiency, insights, and agility with a swift migration to the cloud

95% reduction in cost centers, from 1,443 to 71.

100% touchless order fulfillment and service execution.

92% simplification of case closure codes, from 120 to 9.

With more than 100 years of innovation under its belt, Pitney Bowes is continuing its cloud journey with its international team. By integrating SAP S/4HANA Cloud Public Edition with a range of SAP solutions in select countries, the company has simplified, rationalized, and standardized business processes, helping it prepare for another century of leadership and growth.

Challenges

• Complex system landscape & integration. No Single source of truth • Lack of collaboration and capability to scale

“Solution order management functionality in SAP S/4HANA Cloud Public Edition has played a crucial role in our successful transformation from a seller of stand alone products to a business that offers customers innovative holistic solutions.”

Outcomes

• Improved TCO (Total cost of ownership) • Optimized operations; inventory and supply chain management • Reduced Costs

Vice President, UK/Ireland Country Leader, Pitney Bowes Inc. - Ryan Higginson

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SMART Railway High Tech | Germany SAP S/4HANA Cloud Public Edition

Why SAP?

• SMART Railway and SAP developed an ambitious roadmap to ensure continuous and smooth workflows from day one. • Focused on future-proofing the business, SMART Railway and SAP leveraged the standard software package with its proven processes to slim down historic workflows across all departments. • Since SMART Railway started out with no IT staff, the company appreciates it can run its business on SAP in the cloud without having to build up a large IT team

Keeping business operations on the right track with real-time insights and modern cloud apps

SMART Railway Technology GmbH is one of the world’s largest manufacturers of auxiliary power converters for the railway industry. When the company needed to stand up completely new business applications after a demerger, it worked directly with SAP to streamline its processes and run its new, leaner operations on SAP S/4HANA Cloud Public Edition.

87 subsidiaries and associated companies to migrate

100% Staff productivity with 3- day onboarding and intuitive apps

6x Faster innovation with continuously new features

“Thanks to the clear structure, great search features, and task inbox in SAP, all employees can easily find what they need to get their jobs done efficiently. This means we can fully focus on delivering the best solutions for our customers.”

Challenges

• Lack of standardization & automation • Slower Time to market new products & services • Lack of collaboration & capability to scale • Lack of system support for strategic initiatives

SAP Process Manager, SMART Railway Technology GmbH -Tanja Schmidt

Outcomes

• Improved employee productivity and customer experience/ satisfaction • Improved decision-making • Expand business networks and collaborations • Reduced Time To Market

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Industrial Manufacturing

AGG Power Industrial Manufacturing | China SAP S/4HANA Cloud Public Edition, SAP Customer Experience solutions, SAP BTP and SAP Preferred Success

Why SAP?

• SAP’s deep industry solution expertise and vast implementation partnership network around the globe • Industry best practices supported by SAP S/4HANA® Cloud and SAP® Customer Experience solutions • SAP Preferred Success services, helping maximize the value of cloud solutions from SAP • Continuous innovation and business ecosystem expansion enabled by flexible and innovative SAP Business Technology Platform (SAP BTP) • Acloudear, offering a wealth of experience in implementing cloud solutions from SAP

Simplifying and integrating operations in a global enterprise comprising seven subsidiaries

50% Increase in sales management efficiency 10% Reduction in time to market for few products

98% Customer Satisfaction

With its advanced engineering technology, power supply equipment manufacturer and solution provider AGG Power Technology (Fuzhou) Co. Ltd. (AGG) is contributing to the continuous improvement of global power supplies. With operations spanning fivecontinents and disparate information systems across multiple sites, AGG found it challenging to gain insights on its global operations and implement new solutions in the global market. To address this, the company wanted to revitalize its ERP infrastructure and introduce a uniform digital platform. This would significantly boost the company’s capacity to operate efficiently, innovate, and compete in the dynamic global marketplace.

20% Increase in service revenue from new business models

Challenges

• Lack of visibility of business processes, 360˚ view of customers • Lack of collaboration & capability to scale

“ Thanks to SAP Preferred Success, we had a professional team to safeguard our transformation and digitalization journey based on SAP S/4HANA Cloud .”

Outcomes

• Reduced Time To Market • Increased revenue growth • Improved employee productivity and customer experience/ satisfaction • Optimized operations, inventory and supply chain management • Improved finance operations

IT Manager, AGG Power Technology (Fuzhou) Co. Ltd -Li Zhengliang

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Geographe Industrial Manufacturing | Australia SAP S/4HANA Cloud PublicEdition

Why SAP?

• Long-standing relationship and 15-year investment in SAP® software • SAP’s proven expertise and leadership in manufacturing, as well as broad usage of SAP technology in Geographe’s customer base • One integrated and intelligent ERP built on SAP S/4HANA® Cloud, providing a scalable backbone and supporting disruptive technologies such as the IoT and additive manufacturing in the mining sector

Leveraging a Next-Generation ERP to Refine Product Offerings and Extend Global Reach

97% Of deliveries made on-time – up from 90%, increasing customer satisfaction 40% Fewer overdue orders through supply chain improvements

60% Automation of purchasing processes for required materials

Known for enhanced performance parts, Australia-based Geographe Enterprises Pty Ltd helps mining companies around the world reduce operating costs across the equipment lifecycle. Committed to ongoing innovation, the organization manufactures heavy industry parts and products that are designed to stand the test of time. With a strategic vision to expand into new markets and looking to refine its product offerings around unique innovations, Geographe needed to make some changes to its business technology landscape. With operational processes that had evolved organically over time across all areas of the business, inconsistencies in Geographe’s legacy systems were starting to slow it down. To realize its strategic plans, the organization needed to standardize its business processes on an intelligent infrastructure for ERP.

15% Reduction in purchasing team's workload, thanks to automation

Challenges

• Lack of standardization & automation • Lack of system support for strategic initiatives • Limited resilience for business processes

Outcomes

“ With SAP S/4HANA, we have standardized and automated processes, creating efficiencies throughout the business. Having a single source of data and advanced analytics gives us access to insights and trending data that informs our innovation agenda.. ”

• Reduced Time To Market • Improved finance operations • Improved employee productivity and customer experience/ satisfaction • Optimized operations, inventory and supply chain management

CEO, Geographe Enterprises Pty Ltd -Sam Hyder

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Komax

Why SAP?

• Stable, reliable, and innovative ERP software with SAP S/4HANA® Cloud that provides process standardization and simplification • Adaptability to a remote software implementation during the pandemic with the quick -start service for SAP S/4HANA Cloud • Change management framework that enables users to see and use systems very early on

Industrial Manufacturing | Switzerland SAP S/4HANA Cloud Public Edition, quick-start service for SAP S/4HANA Cloud, and SAP Analytics Cloud

100% Remote software go-live across six production and sales sites during theCOVID-19 pandemic

80% Remote project delivery and 100% remote go-live of SAP solutions

Consolidating a Complex Network of Legacy Systems with SAP S/4HANA® Cloud

Komax Group is a pioneer and the market leader in automated wire processing solutions. For more than 45 years, the company has created innovative solutions that enable customers worldwide to meet their own manufacturing goals safely and efficiently. However, as the company grew, it acquired many subsidiaries across countries, all with their own ERP systems. Komax knew it needed to reduce the complexity of its technology systems to continue achieving its goals for future growth.

Multiple Different legacy ERP systems consolidated on SAP S/4HANA Cloud

Challenges

• Complex system landscape & integration. No Single source of truth • Lack of standardization & automation • Higher costs from longer system implementation time

“ As the market leader for wire processing solutions, we wanted to implement a solid platform for our growth. At the same time, we wanted to reduce the complexity of our legacy systems. SAP S/4HANA Cloud helped us eliminate that complexity and focus on our future growth ”

Outcomes

Executive Vice President Market & Digital Services, Komax Group -Tobiaz Rolz

• Optimized operations, inventory and supply chain management • Reduced Costs

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