Compliance • Ensuring the Accommodation Service Teams have a clear understanding of the need for compliance and that delivery is in line with requirements • Driving a health and safety culture across the Accommodation Service Teams ensuring an awareness and understanding of Health and Safety policy and that safety procedures are adhered to at all times • Collaborating with the Business Standards Manager in the development of new standards and the review of existing to ensure operational practicality and to drive standards through the operational teams to ensure consistency of service and high standards of student experience Student Experience • Create and maintain an environment for residents that is community minded, respectful, progressive and caring • Assist in the co-ordination of all resident social events • Ensure the UCL Accommodation Brand Standards and Student Experience Standards are implemented consistently across all of the properties in collaboration with the Marketing, Communications and Student Experience team • Leading by example, ensuring consistency of approach and understanding of the behavioural values of UCL and the department • Meet as required with the Hall Reps, Wardens and SRAs to ensure the operational service meets expectation and all feedback is documented for further action or review • To investigate complaints and correspond efficiently with key stakeholders and students • To liaise with the Marketing, Communications and Student Experience team, in regards to related matters
• Working effectively with core UCL Accommodation functions, developing trusting and effective working relationships, to include: ◊ Human Resources (resourcing, learning and development, employee relations) to manage recruitment, people management, succession planning and training requirements ◊ Marketing, Communication and Student Experience functions in order to deliver exceptional student experience and communications within the area ◊ Estates and Maintenance (technical, procurement, project management, lifecycle, planned preventative maintenance, energy and environment) in order to deliver student satisfaction and protect the long term value of the UCL Assets ◊ Safety Support - Work with the UCL Safety Services and Business Standards Team to deliver and embed a safe work place to live and work • Championing and role modelling all UCL ways of working practices • Effectively communicating the department goals to the team, linking actions to performance and identifying/addressing underperformance • Coaching and mentoring team members and supporting the creation of a coaching culture within the Property Service area • Establishing and implementing a clear and transparent succession plan for the area • Developing and cascading short, medium and long term operations and commercial improvement strategies • Providing inspirational and motivational leadership, and leading by example, ensuring consistency and understanding of UCL Accommodation Department mission, vision and values • Showing a flexible approach to work and a willingness to undertake all reasonable duties at the request of the Deputy Head of Operations • Ensuring the Accommodation Service Team and Commercial Team work collaboratively to deliver the overall department plan, mission statement and broader objectives • Fostering effective working relationships with third party suppliers, ensuring delivery to the required standards and addressing underperformance issues as appropriate • Taking part in the department on call rota, taking ownership of resolving any incidents that occur whilst on call and offering flexibility in working hours as required
Candidate Information 15
14 UCL Business Development Manager
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