KEY TASKS AND RESPONSIBILITIES
Commercial Management • Build productive relationships with existing groups (Internal/External) to retain and increase contracts values • Achieves maximum planned revenue for groups by actively searching for new business through networking, cold calling and web research • Manage current and develop new partnerships with external and internal stakeholders • Ensure the team provides excellent service to students/clients responding to queries in a timely and professional manner from point of negotiation and beyond • Proactively manage opportunities to ensure face to face contact with clients is maintained where possible • Manage and co-ordinate all stages of the sales process including regular competitor analysis, enquires management, rent setting, contract review and draft, room blocking on StarRez, communication with the site teams via the Head of Operations and Accommodation Service Manager(s), invoicing, payment follow up with finance • Contribute and lead on the Commercial Strategy and improvement plan through analysis and recommendation of current and historical sale activities • Maintaining market, sector intelligence and understanding, using student surveys, feedback and department objectives to develop effective medium and long term strategies • Creating, leading and deliver the commercial business planning across the portfolio establishing clear goals and priorities and ensuring accountabilities are clearly assigned and delivered • Communicating budgetary information effectively to operational management and driving accountability for delivery • Assessing financial trends and making decisions based on sound rationale with a view to improving short, medium and long term performance of the UCL Accommodation commercial offering • Developing and cascading strategies to enhance summer sales opportunity and performance across the department • Building and managing all internal or external B2B commercial relationships at a strategic level, liaising and managing all commercial agreements with all summer commercial customers including setting annual summer rents and review of summer service level agreements, securing customer and stakeholder satisfaction and delivering long term commercial business goals • Working in conjunction with the Head of Marketing, Communications and Student Experience on all matters relating to brand, marketing, campaigns, e-commerce and communications
Operations Support • Support the Deputy Head of Operations to drive the performance of the Accommodation areas whilst delivering an exceptional student experience and delivering FM management • Support the Deputy Head of Operations to implement best practice across the accommodation service areas through strong leadership and working with the Accommodation Managers to drive a high quality customer service, 3rd party contract management and service delivery • In the absence of the Head of Operations, support the Accommodation Service Managers, OOH and weekend Property Service Manager, their teams and monitor their performance • Work on site to cover any Accommodation Managers or OOH and Weekend Property Service Manager absence as directed by the Deputy Head of Operations • Support the Deputy Head of Operations with the mobilisation of new build properties within the UCL Accommodation Department • Lead by example and drive the achievement of the department’s objectives by demonstrating commitment to our values and strategy Leadership and Managerial • Supporting the Accommodation site management and the OOH and Weekend Team in the development of high performing and positive service delivery teams • Chairing team meetings in the absence of the Deputy Head of Operations to provide updates and recommendations for best practice and cascading all relevant information to the team • Managing and developing members of the commercial team, including: ◊ Monitoring work quality; ◊ Conducting 1 to 1 meetings ◊ Identifying and managing personal development needs ◊ Managing performance effectively, identifying issues and ensuring management processes are executed appropriately to achieve resolution
Candidate Information 13
12 UCL Business Development Manager
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