GENERAL CATEGORIES
Best Marketed Establishment * 100% Written submission not exceeding 1500 words. Each criteria point must be addressed. This category recognises venue excellence regarding the approach taken to market their venue. Judging Criteria • Evidence and quality of research in the development stage of marketing strategy • Evaluation results of research and conclusion • In-house marketing and promotional material to support marketing strategy • Evidence of media exposure external to the organisation • Evidence of the positive use of social media as part of your regular promotional campaigns (please include what forms of social media are used and how they are managed) • Evidence of the originality, creativity, brand messaging, brand appropriateness and the engagement of your social media activities • Increase in popularity as a result of marketing strategy (i.e. covers, occupancy) • Consistency of branding • Evidence of environmental sustainability best practice throughout venue Best Meeting and Events Venue * 80% Banquet or Events Pack and 20% Anonymous site inspection. This category recognises venues that provide excellence in their facilities and services for meetings and events. Judging Criteria General • Décor, design, characteristics, cleanliness and hygiene • Size, flexibility and capacity of each available function room • Built in Audio Visual facilities/in house AV provider • Quality of table setting (glassware, crockery and cutlery, table linen) • Special promotions • On-site support staff • Assistance with optional extras i.e. theming, entertainment Food and Beverage • Food and beverage facilities available/originality/variety • Diversity and value of menu packages Service • Professional and outstanding customer service • Relevant staff training for functions/events staff • Support of RSA practices Marketing • Description of clientele / evidence of market research • Conference facilities successfully and professionally marketed • Administrative procedures for managing bookings and functions
Outstanding Achievement in Training and Workforce Development * 100% Written Submission not exceeding 1500 words. Each criteria must be addressed. This category recognises venues that have a demonstrated commitment to improving customer service and experiences through employee training. Judging Criteria • Contribution to raising the professionalism of the industry • Caters to business needs (evidence of collaboration with training provider(s)) • Innovation in training (how does your training demonstrate innovation in developing your workforce?) • Support of external training programs including RSA/RCG and other industry courses • Assessment of staff competency assessed by management Outstanding Community Service and Achievement * 100% Written Submission not exceeding 1500 words. Each criteria point to be addressed. This category recognises excellence by a venue in providing a wide range of support to their local community Judging Criteria • Evidence of active participation and support for community groups and activities • Promotion of the hospitality industry to community and groups • Participation in community life through venue • Evidence of financial assistance to community • Demonstrate profile achieved through community work • Communication of achievements through your business • Evidence of sustainability best practice Veolia Best Environmental and Recycling Practice * 100% site inspection. This category is sponsored and judged by Veolia. In nominating in this category, you agree to allow Veolia representatives into your venue for judging purposes. Judging Criteria • Policies in place within your venue that support environmental best practice • The quality and quantity of your in-house recycling programs • Level of innovation • Communication and training (evidence of staff awareness and training) • Retention of staff as a result of initiatives • Procedures for re-evaluation of staff training • Evidence of internal training, schedules, training manuals etc. • Evidence of sustainability best practice in business training, workforce developement practices and programs
Made with FlippingBook Publishing Software