ACCOMMODATION CATEGORIES
Best Deluxe Hotel Accommodation * 100% Anonymous site inspection. Nominees in this category must provide facilities appropriate to the target market of 5+ star accommodation. Judging Criteria • Hotel design, decor and ambience • Professional and outstanding customer service • Courteous, professional and well presented staff • Dedication to perfection apparent - discreet but effective • Variety of food and beverage offerings • Innovativeness, quality in food and beverage • Corporate facilities, i.e. business centre, conference rooms etc • Recreational facilities, pool, spa, gym etc • Security and safety • Evidence of support for environmental sustainability • Housekeeping and general cleanliness • Turndown services • Valet parking and concierge services Best Mid-Range Accommodation * 100% Anonymous site inspection. Nominees in this category must provide facilities appropriate to its target market of 3 - 3.5 star accommodation. Judging Criteria Hotel Facilities • Accommodation catering for 3 - 3.5 stars • Décor, ambience and atmosphere, cleanliness and hygiene • 24 hour access to room and/or on-site management • Adequate security and safety • Well equipped, clean guest laundry and dry cleaning services available • Evidence of support for environmental sustainability • Internet access • Hotel, conference and recreational facilities available Front Desk • Layout and presentation of reception • Ease and efficiency of reservation process Guest Room Facilities • Condition of furniture and fittings • Ensuite facilities • Refrigerator, mini-bar and tea/coffee making facilities Food and Beverage • Menu presentation, innovation, quality and diversity • Breakfast available (buffet breakfast acceptable) Staff and Service • Friendly, courteous and well presented staff • Evidence of training and development
Best Pub-Style Accommodation 100% Anonymous site inspection.
Best Redeveloped Hotel Accommodation Venue * 50% Written Submission including before and after photographs and 50% site inspection. Redevelopment must have been completed no earlier than 1st July 2019 and no later than 30th June 2020. Written Submission criteria • Evidence of improvement to facilities • Philosophies behind inspiration to redevelop • Quality of finish • Evidence of support for environmental sustainability • Provide data related to the total cost of investment and expected return on investment General Criteria • Design, décor and ambience • Cleanliness and hygiene practices observed in all areas • Website presence Nominees in this category must provide facilities appropriate to target market of budget accommodation up to 3 stars. Venues may offer shared facilities. Judging Criteria Hotel Facilities • Accommodation catering for budget (up to 3 stars) • Décor, ambience and atmosphere, cleanliness and hygiene • 24 hour access to room and/or on-site management • Adequate security and safety • Evidence of support for environmental sustainability • Internet access Front Desk • Layout and presentation of reception • Ease and efficiency of reservation process Guest Room Facilities • Condition of furniture and fittings • Ensuite/bathroom facilities • Refrigerator, mini-bar and tea/coffee making facilities Food and Beverage • Menu presentation, innovation, quality and diversity • Satisfactory breakfast arrangements Staff and Service • Friendly, courteous and well presented staff • Evidence of training and development
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