GENERAL CATEGORIES
Clubs Eligible
Best Outdoor/Non-enclosed Facility * 100% Anonymous site inspection. This category recognises excellence in hotels which provide an outdoor or non-enclosed facility within the hotel. Judging Criteria General • Hotel - decor, ambience and cleanliness • Staff and Service - professional, courteous and efficient • Food - variety and presentation of menu, pricing, presentation and quality of food • Beverage - variety of offerings, pricing and quality • Telephone technique of staff Outdoor Area • Quality of fit out, furnishings and fittings • Evidence of how the area enhances overall standard of premises
Best RSL, Sporting or Community Club 100% Anonymous site inspection. Judging Criteria General • Natural ambience, lighting and music • Hygiene and cleanliness of premise
• Overall presentation of venue • Support for local community • Interaction with local community • Involvement in RSL, community or sporting related activities Food and Beverage • Value for money • Presentation, variety and quality of food • Variety of alcoholic and non-alcoholic drinks provided • Espresso coffee available Staff • Professional and outstanding customer service • Support of RSA/RCG practices (if relevant) • Staff involvement with customers
• Cleanliness and maintenance • Atmosphere and ambience • Adequate heating and cooling • Safety and Security • Utilisation of the area by patrons • Evidence of adequate disposal of smoking litter • Compliance with tobacco legislation
Best TAB Licenced Venue * 100% Anonymous site inspection.
Best Gaming Venue * 100% Anonymous site inspection.
This category recognises excellence in wagering hotels. Emphasis on customer service is central to this award which is sponsored and judged by Tabcorp. General • Staff knowledge, interaction and discretion • Support for RSA and RCG practices • Excellent customer service • Promotion and Signage (Tab Branding and Live Betting) • Decor, design, ambience, lighting and comfort TAB Specific • Integration with venue • Knowledge of digital (How to sign up to the app) • Sport Offer (Including Live Sport on display) • In-house promotions and communication offerings • Lounge/seating area available
This category recognises excellence in gaming rooms within a venue placing emphasis on the overall quality of the customer experience. Judging Criteria General • Appropriate ambience of venue (i.e. lighting and background music), hygiene and cleanliness • Clear directional signage Gaming Room • Appropriate promotion of gaming facilities • Efficient machine layout/machine privacy • Technique for holding machines (i.e. reserved signs for use) • Quality of smoking area • Evidence of self-help initiatives (i.e. Gamblers Help signage) • Proximity of bar to machines Food and Beverage • Variety of beverages available • Courtesy coffee station available for patrons • Quality of snack food offering Staff • Friendly, courteous and well presented staff • Support of RSA and RCG practices • Staff gaming knowledge and ability to assist gaming patrons
SAVE THE DATE JULY 13, 2020
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