Ontario Energy Board Commission de l’énergie de l’Ontario NOTICE OF APPLICATION ENBRIDGE GAS DISTRIBUTION INC. CUSTOMER CARE AND CUSTOMER INFORMATION SYSTEM COSTS
• Letters of comment or observers - the Board removes any personal (i.e., not business) contact information from the letter of comment or the request for observer status (i.e., address, fax number, phone number, and e-mail address of the individual), however, your name and the content of the letter of comment or of the request for observer status will become part of the public record. Filing Information for Intervenors If you already have a user ID, please submit your intervention request through the Board’s web portal at https://www.errr. ontarioenergyboard.ca. Additionally, two paper copies must be submitted to the address set out below. If you do not have a user ID, visit the Board’s website under e-Filing Services and complete a user ID/ password request form. For instructions on how to submit documents and naming conventions please refer to the RESS Document Guidelines found at http://www.ontarioenergyboard.ca/OEB/Industry, e-Filing Services. The Board also accepts interventions by e-mail, at the address below. Additionally, two paper copies must be submitted to the address set out below. Those who do not have internet access are required to submit their intervention request on a CD in PDF format, along with two paper copies. Need more information? For more information on how to participate please go to the Board’s website at http://www.ontarioenergyboard. ca/OEB/Industry/Regulatory+Proceedings/Hearings/ Participating+in+a+Hearing or call the Board at 1-888-632-6273 (toll free). How to Contact the Board or Enbridge Gas Distribution Inc. Please reference Board file number EB-2011-0226 in the subject line of your e-mail or at the top of your letter. It is also important that you provide your name, postal address and telephone number and, if available, an e-mail address and fax number. All communications should be directed to the attention of the Board Secretary at the address below, and be received no later than 4:45 p.m. on the required date.
Enbridge Gas Distribution Inc. (“Enbridge”) filed an application dated June 20, 2011 (the “Application”) with the Ontario Energy Board (the “Board”) under section 36 of the Ontario Energy Board Act, 1998 , S.O. c.15, Sched. B, as amended, for an order or orders approving its Customer Care (“CC”) and Customer Information System (“CIS”) costs for 2013 to 2018. The Board has assigned file number EB-2011-0226 to the Application. The Board’s decision on the Application may have an effect on all of Enbridge’s customers. Enbridge has proposed for recovery in rates CC and CIS costs in the following amounts (in millions):
2013 2018 $120.9 $123.0 $125.2 $127.4 $129.7 $132.0 2014 2015 2016 2017
TheHawkesbury andDistrict General
Hospital continues to enjoy strong
financial health, increasing its surplus by
about $1 million during the last fiscal
These amounts represent an increase of approximately $20 million to the amount expected to be spent on CC and CIS costs in 2012 and presently approved by the Board. If approved by the Board, the proposed amounts will result in an increase to customer’s bills. Customer care is a utility service for billing, collections, payments and customer support. The customer information system is the computer system that supports customer care.
After recording a surplus of $2,136,685
saw this sum rise to $2,432,276 during the
financial exercise that finished March 31,
2010. During the last financial period, the
HGH saw its surplus rise to $3.4 million,
accordingtothe institution’sannual report.
As expenses rose from $43,794,816 in
Enbridge included evidence in support of its Application.
2009-2010 to $45,486,000, revenues also
continued to rise, from $46,227,092 to
This Application will proceed by way of a written or oral hearing, to be subsequently determined.
$48,886,000 in 2010-2011.
The prime source of funding was
provincial subsidies,which increasedfrom
How to see Enbridge’s Application A copy of the Application and related documents may be viewed at the Board’s office listed below or on the Board’s website at: http://www.rds.ontarioenergyboard.ca/webdrawer/ webdrawer.dll/webdrawer/search/rec&sm_udf10=eb-2011- 0226&sortd1=rs_dateregistered&rows=200. A copy can also be viewed at Enbridge’s office at the address indicated below or on its website http://www.enbridge.com. How to Participate You may participate in this proceeding by requesting either intervenor or observer status, or by submitting a letter of comment: 1. Intervenors participate actively in the proceeding (i.e., submit written questions, evidence, and arguments, and cross-examine witnesses at an oral hearing). You may request intervenor status by sending a letter of intervention to the Board and copying Enbridge no later than 10 days from the publication or service date of this notice. The letter of intervention must include: a. A description of how you are, or may be, affected by the outcome of this proceeding; b. If you represent a group, a description of the group and its membership; and c. Whether you intend to seek an award of costs and the grounds for your cost award eligibility. 2. Observers do not participate actively in the proceeding but receive documents issued by the Board in the proceeding. There is no fee for observers to receive documents issued by the Board. You may request observer status by sending a request to the Board no later than 10 days from the publication or service date of this notice. 3. Letters of Comment are to be sent to the Board no later than 30 days from the publication or service date of this notice. All letters of comment will be placed on the public record, subject to the privacy terms for personal information stated below. This means that the letters will be available for viewing at the Board’s offices and will be placed on the Board’s website. YOUR PERSONAL INFORMATION IS TREATED DIFFERENTLY DEPENDING ON HOW YOU CHOOSE TO PARTICIPATE IN THE HEARING: • Intervenors - everything you file with the Board, including your name and contact information, will be placed on the public record (i.e., the public file and the Board’s website).
$21,145,030 to $21,720,000.
Other patient revenues totalled
$22,906,000, compared to $21,096,000 in
2009-2010. That amount includes sizeable
outsideofOntario.Over thepast fewyears,
Québec has increased the fees it pays for its
residents who are treated at the HGH.
Québec residents account for 35 per cent of
all patients treated at the Hawkesbury
hospital. Inpatient care costs were
$11,489,000, compared to $11,439,000 the
previous year. Ambulatory care cost
$9,675,000 compared to $8,269,000 while
$8,301,000, compared to$8,269,000 in2009-
ADDRESSES Ontario Energy Board P.O. Box 2319, 27th Floor 2300 Yonge Street
2010. Support services cost $5,529,000,
Enbridge Gas Distribution Inc. 500 Consumers Road Toronto, ON M2J 1P8 Attn: Norm Ryckman Tel: 416-495-5499 Fax: 416-495-6072 E-mail: EGDRegulatoryProceeedings@ enbridge.com
administration expenses were $5,216,000,
compared to $4,880,000.
Toronto, ON M4P 1E4 Attn: Board Secretary Tel: 1-888-632-6273 (Toll-free) Fax: 416-440-7656 E-mail: Boardsec@ontarioenergyboard.ca Filings: https://www.errr.ontarioenergyboard.ca Counsel for Applicant David Stevens Aird & Berlis LLP P.O. Box 754 Suite 1800, 181 Bay Street Toronto ON M5J 2T9 Tel: 416-865-7783 Fax: 416-863-1515 E-mail: firstname.lastname@example.org
Grenville (Qc) 819-242-3131
En français L’INSTINCT DE LA MORT ROY DUPUIS ALL MOVIES STARTING AUG, 12
IMPORTANT IF YOU DO NOT REQUEST TO PARTICIPATE IN ACCORDANCE WITH THIS NOTICE, THE BOARD MAY PROCEED IN YOUR ABSENCE AND YOU WILL NOT BE ENTITLED TO ANY FURTHER NOTICE OF THESE PROCEEDINGS.
www.cinemaclock.com Quebec Grenville FRI. & SAT. AT 6:30 & 8:30 SUN. & WEEKDAYS AT 7:00 RISE P L A N E T A P E S VEN. ET SAM. À 6H30 ET 8H15 DIM. ET SUR.SEMAINE À7H00.
COMMISSION DE L’ÉNERGIE DE L’ONTARIO Original signé par Kirsten Walli Secrétaire de la Commission
DATED at Toronto, July 26, 2011
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