Intercom_on_Onboarding

learns in the same way or at the same pace. Some learn best by reading. Others prefer listening to a lecture or watching a demonstration. The kinesthetic do-ers want to dive in and learn by doing it themselves. Others prefer to watch from the sidelines. And regardless of style, it takes a little one-on-one tutoring to fully grasp a concept. The basic idea is that the primary educational objectives – making sure all students master essential knowledge, concepts, and skills – remain the same for every student. But teachers use different instructional methods to help students meet those expectations. This is a concept known as differentiation. You should differentiate your user onboarding as well. Not only can you have different types of companies using your product (startups, SMBs, enterprises) that move at different speeds, but you can also have differences in the individual user’s learning styles.

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