As in the classroom, your goal for onboarding is the same for every user: help them extract value from your product so they become satisfied, paying customers. That’s why you should build differentiated support structures so onboarding can happen at different speeds and in different ways. In a classroom setting, teachers provide students with scaffolds, or temporary support structures, to help them access challenging content and complete tasks they couldn’t otherwise. In software, scaffolding looks like great written documentation, how-to videos and best practice blog posts. These resources support multiple learning styles. Spending a little extra time thinking about the organizational structure of your documents will pay off. Matching them to the logic of your product will make themmore user friendly. It’s the same reason scaffolding
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