We fnd out that the main reasons why they would switch are to obtain better speed (125 responses collected), or for a better pricing (94 responses collected) or for better customer support team (51 responses collected) or fnally to seize on a promotion ofered by a competing ISP provider (37 responses collected). The reasons why some respondents would stay with their current ISP we fnd the following results.
Figure 2.39: Reasons to stay with the same ISP
F- Internet Failures
Also, we wanted to fnd out from our participants’ point of view which Internet failures upset them most “In the list of service failures below, which one(s) would you consider the worst?”
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