older adults and/or their caregivers.
clients – 85% of survey respondents will select “somewhat agree/strongly agree.” Help that was provided to caller allowed caller to resolve issues/problems – 85% of survey respondents will select “somewhat agree/strongly agree.” Number of clients assisted with rights and benefits services – 1,200/yr. People attending classes and workshops have increased knowledge of the Arizona Long-Term Care System – 85% of workshop participants will report an increase in knowledge of ALTCS, based on class exit evaluation. Number of ALTCS classes provided – 10/yr. Number of people attending ALTCS classes - 150/yr. Older adults are better able to identify and/or resolve issues related to Medicare fraud and abuse - 75% of participants will report an increase in
Operations – for survey development and tracking
•
Output: •
Continue to provide classes regarding the Arizona Long- Term Care System – all of these classes are open to enrolled clients and general public.
Ongoing
Community Services System Director and Rights & Benefits Program Coordinator Operations – for survey development and tracking
Outcome: •
Output: •
•
Provide training and one-on- one coaching for Medicare recipients on avoidance of Medicare fraud and scams.
Ongoing
Medicare/SHIP Program Coordinator
Outcome: •
Operations – for survey development and tracking
Region II: PCOA
Area Plan 2024-2027
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