Ireland's Plumbing & Heating Magazine Issue 106 Mar-Apr

COMPANY NEWS

Dean Youle, Greater Belfast Area.

Wayne Gribben, Underfloor Heating and Renewables Consultant.

underfloor heating and renewables consultant for Plumbmaster, Wayne is ideally placed to lead this new hub, which will serve all of Northern Ireland. The firm has also appointed two new business development managers in a bid to help grow existing business, as well as targeting potential new clients. William Fleming, a branch manager for Plumbmaster, will be the sales representative on the ground in the Coleraine and Ballymena areas. Meanwhile, Clodagh Mullan has been brought in from outside the industry to

Elsewhere, the company has been going through a digital transformation, including moving to EPOD (Electronic Proof of Delivery) and DMS (Delivery Management System) to help reduce paper usage, introducing new CRM (Customer Relationship Management) systems to improve customer service, and continuing to develop its very successful e-commerce section, which now offers a one hour click and collect service. Its website has proven to be a real success story and the group recently won the prestigious Online and Digital Strategy of the Year Award at Builders Merchants’ Awards in London. “The world is changing rapidly and this industry is no different - we are endeavouring to keep pace, and even stay ahead of the game wherever we can,” Eamonn told Plumbing and Heating Magazine. “We are always looking to provide the best overall experience for our customers. This is something that we want to build on and we will continue to engage with customers and develop our services.”

To contact one of Plumbmaster’s business development managers in your area, call:

Greater Newry: Clodagh Mullan T: +44 (0)7799 711504 Coleraine/Ballymena: William Fleming T: +44 (0)7880 504579 Greater Belfast: Dean Youle T: +44 (0)7436 272156

cover the Greater Newry area. “With her background in retail,

Clodagh will bring a real sales focus to the job,” Eamonn added. “Both William and Clodagh will help strengthen our external sales in their respective areas, and they will be out on the road soon meeting customers.” The company also has plans to create an internal sales hub in Belfast, headed up by a new member of staff, Greg Holmes. “This will free up our experienced sales rep, Dean Youle to get out and about more in the Greater Belfast area,” Eamonn explained.

For enquiries regarding renewables, contact: Wayne Gribben Underfloor Heating and Renewables Consultant: T: +44 (0)7810 570564

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