WILLOWBROOK TENANT MANUAL 2016
Hints & Tips Cheque Cashing Policies We suggest the following guidelines regarding the acceptance of personal cheques, to limit the possibility of fraud: 1. ALWAYS require the purchaser to provide PROPER IDENTIFICATION: Driver’s license and credit card (without picture ID, verification of the purchaser’s identity is impossible). 2. Don’t be pressured (by lineups or others) into circumventing your store policy regarding personal cheques. 3. As a retailer, you have the legal right to set forth the conditions of sale on your premise: i.e.: “We do NOT accept personal cheques”; “Only certified cheques accepted”; “Only cash purchases accepted”; etc. The conditions of sale or store policies should be PROMINENTLY displayed in your premise, and are usually posted on, above or behind the cash register. General Information Fire Extinguishers Tenants MUST be familiar with fire extinguisher usage and location within their store. If in doubt of extinguisher operation please contact the shopping centre Security Supervisor. Washrooms Shopping centre public washrooms are located on the south side of the shopping centre, beside the Food Court, down the hallway by Sears and down the hallway beside Tommy Gun’s Original Barbershop. Paging – P.A. System Paging of customers is available at the Customer Service Centre for EMERGENCY PURPOSES or MALL OPERATIONS ONLY. It cannot be used for lost credit cards, lost staff/friends, cars with lights left on, etc. Food Court Trays These items are purchased for use IN the Food Court, therefore we ask that you do not remove any trays. This will help to ensure the cost effective operation of the Food Court Common Area.
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