JOB DESCRIPTION
1. Job title: Head of Facilities and Operations 2. Reports To: Director of Estates and Facilities 3. Direct Reports: Campus Estates & Facilities Managers, Transport & Green Travel Manager, Sports and Recreation Manager, Estates Compliance Manager, Helpdesk Administrators 4. Purpose of the Role: To be responsible for the leadership, management and motivation of a multi-disciplinary team of property professionals and deliver high levels of customer service and campus services on each of the three campuses and associated premises, including cleaning, caretaking, security, grounds, car parking, post and transport, sports and recreation in a timely, efficient, resource-effective manner, maintaining customer satisfaction levels, through the use and management of direct labour or contractors as appropriate. The post holder will maintain fit for purpose, functionally suitable, safe, legislatively compliant facilities and services in support of the university’s strategic plan and estate strategy. The post holder will liaise closely with directorate technical, professional and other staff, in the delivery of reactive and planned maintenance, major maintenance projects, as well as energy management, health and safety and legislative compliance. In addition, they will assess, review and develop policies and procedures to deliver service levels to ensure the appropriate physical environment. The post holder will provide high level technical and professional advice on facilities and operational issues and be directly responsible for the following functional areas: n Campus management n Transport services n Sports and recreation n Estate compliance
KEY ACCOUNTABILITIES Team Specific
1. To be responsible at all times for the efficient management of the university’s facilities and operations, both in-house and out-sourced. 2. Ensure successful delivery of facilities and operational services in a cost-effective manner, ensuring a proactive environment and fostering good customer relations at all levels. 3. Develop and manage facilities and operational contracts and consultant frameworks as an integral part of the delivery team and effectively manage all contracts, consultants, contractors and suppliers ensuring that they carry out all the duties they have been contracted to provide. 4. Advise on the most efficient and cost-effective ways of procuring relevant facilities and operational services whether using directly employed or contract staff, and prepare and review all relevantcontractdocumentation,specifications,feasibilitystudies, budgets and other information as appropriate. Monitor services and management accounts on an ongoing basis to ensure compliance with service level requirements. 5. Develop university wide procedures to rationalise contracts and processes and to establish agreed standards across university premises, ensuring responsibilities are fully defined. 6. Develop and implement policies and procedures to meet legislative requirements and to ensure a safe and secure environment for all staff, students and visitors. 7. Supervise the delivery of campus reactive maintenance and repairs, and contribute to the implementation of refurbishment projects when required, liaising with internal clients and professional advisers as necessary. 8. Liaise with the Head of Estate Strategy and Programme Delivery on planned maintenance and long term maintenance programmes. 9. Liaise with the Head of Estate Strategy and Programme Delivery to ensure project design is consistent with engineering and maintenance strategies and operational requirements. 10. To have sound knowledge of and ensure all statutory and good practice standards are met, in terms of planning, building regulations, listed buildings and particular standards related to the construction and maintenance of buildings and services. 8
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