RCA - Head of Estate Customer Services FB

· Work with the Building & Estates General Manager and Building & Estates Management Accountant in the production, monitoring and compliance with the annual budget process, being accountable for all estate revenue spend;

· Work with the Director to develop long term revenue projections for estate expenditure;

· Support the capital projects team in the production of operational function requirements for all capital projects, reviewing designs and participating in the handover processes for new projects;

· Regularly review the presentation of all areas of the campus to ensure that our world class aspirations and position are reflected;

· Manage all cross-campus stakeholder relationships, supporting and working with the Customer Service Managers;

· Participate fully in a ‘team general management forum’ that will provide the platform for sharing information, expertise and best practice across the team to embed a consistent and high quality of practice;

· Assist the Director with recruitment and people management with the relevant HR Manager;

· Assist the Director with the production of management information and governance reporting requirements;

· Ensure that record keeping within the Customer Service team is accurate and co-ordinated with the requirements of the Building & Estates General Manager;

· Assist the team with the data collection and compilation of estates information required for statutory submissions and other external stakeholders;

· Play an integral role in the College’s Emergency Response and Business Continuity Plans;

· Undertake such other duties as may reasonably be required by the Director.

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