MMU - Head of Integrated Service Delivery

Role profile

Faculty/Directorate School/Department

Professional Services

Estates, Facilities and Capital Development (EFCD)

Job Title Grade

Head of Integrated Service Delivery

Senior Staff

Hours of Work

Full time - 37 Hours Per Week

Contract Duration (Perm/Fixed Term)

Permanent

Reports To

AD Estates, EFCD

Responsible For

Integrated Service Delivery Team

Principal Accountabilities

Estates, Facilities & Capital Development (EFCD) employs 600 FTE staff directly and significant numbers of contractors. The Head of Integrated Services will be responsible for providing central support to the Senior Leadership Team (SLT), whilst leading cross functional projects affecting multiple teams across EFCD. The role will also be the strategic lead on all EFCD communications both internally and externally to our customers and colleagues across the university.

The role will be accountable for ensuring EFCD becomes a fully integrated Directorate with a One Stop Shop responsive service to all our colleagues and students. Working with the SLT the role will ensure administrative and business support is prioritised and consistently delivered to a high standard across all functions.

The postholder will also be responsible for leading on the Directorate’s Strategic Communications plan, driving the customer engagement strategy to ensure ease of access to Services whilst instilling a culture of integrated service excellence and continuous improvement. The role will take the lead on the Journey to Service Excellence programme.

The postholder will have the responsibility for liaising with ISDS and others in supporting programme integration systems and processes to support continuous improvement and efficiencies across all day to day services and bespoke projects provided by the EFCD teams.

The EFCD Integrated Service Delivery Team provides an integrated professional support service across EFCD, being led by the Head of Integrated Service Delivery who is a member the EFCD Senior Management Team (SMT).

The Head of Integrated Service Delivery reports into the Assistant Director of Estates and works collaboratively with the EFCD SLT.

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