Role profile The role
Training & Development
Develop and maintain a culture of professionalism and customer service, maintaining awareness of the issues challenging HE with the aim of creating a shared knowledge base amongst team members. Develop and promote professional standards and a collaborative style of working, encouraging the development of effective partnerships within the EFCD team and across the University.
Lead the design and delivery of communications and training for new processes, tools, policies and procedures.
Team Working
Maintains a strong relationship with all compliance departments and operations management to ensure statutory compliance is achieved and maintained.
Estates Governance and Policy
Proactively supports the business unit’s delivery of their operational compliance and service delivery initiatives.
This includes ensuring that EFCD operates within the University Governance Procedures.
Provides support & guidance to colleagues across the EFCD team.
Communications
Attend and participate in Senior Management Team meetings and by invitation within EFCD Senior Leadership Team meetings. The post-holder will normally be office based but the execution of their duties may require them to visit other parts of the University, both internal and external.
The team leads on all forms of communication with the wider University as well as ensuring internal communication and external branding are promoted consistently.
Customer Support and Integration provide the One Stop Shop including the help desk and switchboard.
Travel between University sites may be required.
Special Features
Team Leadership
None applicable to this post.
Provide direct line management for the Integrated Services and Communications team. To provide appropriate supervision, motivation, training and support for staff in the team. Manage the recruitment, selection, induction and probationary review of staff within the team and assist the SLT and SMT in the recruitment, selection and induction of other team members as required. Identification of the staff development and training needs of staff within an agreed framework, ensuring appropriate arrangements are in place for these needs to be met. Develop an understanding of relevant competency frameworks to ensure the on-going professional development of staff and to undertake individual PDRs for staff within the team.
Foster a sense of common purpose, a team approach and a professional ethos amongst staff.
24 | Head of Space Management
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