getting more and more complex. Without that training, we would be struggling immensely to turn these units around fast for customer satisfaction,” LeBlanc insists. “Every time I send my technician on training, they come back faster and wiser, which translates to savings for our customers. I love being on the shop floor and watching a technician who just came back from Italy or Califor- nia, Florida, Toronto, Montreal, Vancouver – wherever – teaching his teammates: “No, you don’t have to disman- tle that to get to this, you simply,” like that. Everything is computerized now so there are many, many facets to this training that we couldn’t live without. Ten years ago, 15 years ago, the factory-trained technician wasn’t the staple he or she is today in this business.” I love being on the shop floor and watching a technician who just came back from Italy or California, Florida, Toronto, Montreal, Vancouver – wherever – teaching his teammates: “No, you don’t have to dismantle that to get to this, you simply,” like that.
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AUGUST 2016 • SPOTLIGHT ON BUSINESS
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