MAINTAINING THE ESTATE
The impact of the Covid-19 pandemic understand- ably resulted in a modest maintenance budget for 2021/22. Increased certainty throughout the year meant additional funds were made available to de- liver an extensive Summer Works programme. The additional funding reversed the reducing trend of investment/m2 seen over recent years due to the rapid expansion of the estate. The agreed budget for 2022/23 also shows a positive increase in in- vestment in the estate. To help manage the growing estate portfolio, during 2021/22 the Maintenance team expanded with the addition of a Senior M&E Engineer, Senior Building Surveyor, M&E Engineer and BMS Engineer, whilst a Facilities Officer and Access Control Officer joined the Facilities team. Statutory & Planned Preventative Maintenance Continuous review and focusing on efficiencies reduced the number of individual PPM orders in- structed throughout 2021/22. Reactive Maintenance Occupancy of the estate was lower than pre-pan- demic figures with the continuation of some remote learning, but it did increase slightly on 2020/21. As a result, there was an increase in reactive mainte- nance requests whilst the number of high priority ëP1í requests only marginally decreased during this period. The coordination and undertaking of these requests was extremely complicated as the Main- tenance team and contractors adopted enhanced
covid-safe methods of working, particularly in stu- dent accommodation where individuals and entire apartments were isolating. As would be expected, the total number of Priority 1 requests decreased during 2021/22 due to the reduced occupancy during lockdown. 1,808 Priority 1 requests were attended within 2 hours and either restored or alternative facilities provided within 24 hours. Hard Facilities Management (FM) Services Contract 2021/22 was year three of the five-year Hard FM Services contract with Inviron who employ 40 mem- bers of staff for the University contract and deliver the majority of statutory planned preventative and reactive maintenance services across all three cam- puses. Contract performance has increased dur- ing the year for all KPIs with PPM completion now approaching 97%. Soft Facilities Management (FM) Services Contract 2021/21 was year three of the five-year Soft FM Services contract with SPS Group who deliver se- curity, porterage, cleaning, and post room services to the University. The Facilities team have worked closely with SPS to review the contract, identify efficiencies, and redefine the scope and service levels being delivered as the needs of the University have changed over the last two years. The Universi- ty is also committed to paying at least the National Living Wage through the contract to all staff.
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