Survey says: Cost trumps comfort among bus riders

easier pass purchase.

adopt a communications policy.

fare/pass costs (3/5 moderately)

“Cost was the main user complaint,

The team also suggested that the board


· Near 100% were satisfied with the

followedbycommunications,” theTEOsays

address the issue of its costs by supporting

bilingualismof services (arareachievement)

in a press release. “Note that in Canadian

the Canadian Urban Transit Association’s

· 53% were very satisfied with TEO

A large percentage of North Glengarry

cities the main complaints are, in order:

movement for a national policy to fund

response to their needs, 35% moderately

Prescott-Russell Transport Board (TEO)

Frequent delays 33%, Overcrowding 21%,

transit. “Transit riders can help at the

satisfied and 10% unsatisfied.

customers would sacrifice comfort in

Diverse other 21%, Cost of fares 16 %, and

provincial level by asking their MPP for

From non-users:

exchange for lower fares.

cleanliness 9%.” The survey was conducted

moresupport fromOntario,”says theboard.

· Heard about TEO in media and by

That is one of the conclusions of a survey

in the spring of 2011 by the

Thegroup further recommended that the

word of mouth

of TEO riders who cite costs as one of the

RailFuture Group.


· Schedules and routing don’t suit a

biggest problems with the bus service.

“The respondents, who were overall

stops, schedules and interline transfers and


Costs and flexibility problems were

rather satisfied with most aspects of TEO

the board study the prospects of certainnew

· Costs repel 17%of non-users – cost &

mentioned by 17 per cent of non-users.





business opportunities.

flexibility key problems

When asked if they would accept less

certain improvements they wanted. The

The poll was carried out through a web-

· MostwoulduseTEOifproblemswere

comfort for lower fares, 26 per cent of


based survey from April 8 to May 31.

solved, for work or leisure

passengers said“Yes,”30per cent said“No”

results on information sheets in all the buses

Our major findings from the users were:

· 80%wouldridedaily, 75%woulduse

and 45 per cent said, “It depends.”

on its network, which is operated under

· The service gets satisfied rating from

monthly passes.

The list of improvementswanted include

contract by Leduc Bus Line,” said secretary

the majority but Park and Rides got less

lower cost, regular interval service, more

Mary McCuaig.


shelters, publicity and consultation and

The study team recommended the board

· Aminoritywasentirelysatisfiedwith

Submitted photo

The L’Orignal fire hall has taken on a

Halloween look. The fire department is

inviting children of all ages to visit the

haunted house at the station at 10 Elgin St.

October 31 as of 4 p.m. The scenariowill be

adapted to the age of the visitors, explains

fire fighter Marc Dewar, noting that this is

a first for the brigade.

Safety patrol

Halloween is that magical time of year

whenchildrenget todressup inwonderful

and outrageous costumes walking the

streets of the neighbourhood.

The Hawkesbury Ontario Provincial

Policedetachmentwishes toremindparents

about a few safety tips to make Halloween

anenjoyable familyevent. TheO.P.P.will be

on patrol throughout the streets of Prescott

County on Halloween to ensure “trick or

treaters” are safe. The Hawkesbury Police

Explorerswill also be on the streets to lend a


Once again, the Hawkesbury OPP will


RadioEmergency Service (PR-ARES)which

is part of Amateur Radio Canada (RAC).


PR-ARESvehicles. Theywillreportincidents

to the police if necessary. Their patrols will

be carried out throughout Prescott-Russell.

Everyonehas a role toplay in the safetyof

the community.

Coming up with a creative disguise

doesn’t mean that safety needs to be

forgotten, so here are some safety tips to

keep in mind:

October 31 can be a chilly night so make

sure that costumes are loose enough to be

worn over warm clothing but not so baggy

or long that “trick-or-treaters” can trip over


sturdy walking shoes. Choose brightly-


to motorists. For greater visibility, add or

incorporate reflective tape into the costume.

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