Submission Guidelines
On creating an account and submitting your application.
Recognizes hard-working colleagues who are in direct contact with Yas Island guests, including guest-facing roles, call centers, food and beverages, retail, and front-line positions. 1
Honors a chef or kitchen sta member for outstanding innovation, quality, and presentation in culinary services.
Celebrates individuals who serve as the welcoming face of the business, embodying warmth and e ciency skills at our front desks.
Recognizes frontliners and guest-facing colleagues who consistently deliver exceptional service and create memorable guest interactions.
Celebrates the dedication of back-o ce colleagues in concierge, sales, and marketing whose behind-the-scenes e orts signi cantly contribute to overall guest experience excellence.
Celebrates dedication to maintaining the property’s facilities in pristine condition.
Celebrates retail and spa colleagues for exceptional service in malls, spas, gyms, hotel shops, park shops, and souvenir spots.
Recognizes an attraction or ride operator who ensures a safe, enjoyable, and engaging experience for guests.
2
Recognizes leaders at all levels, from entry to senior, who inspire their teams through exceptional vision, strategic insight, and a steadfast commitment to a human-centric culture that enhances the guest experience across Yas Island.
Acknowledges Senior Management roles (HODs, Directors, General Managers, VPs, CEOs, etc). Overseeing guest-facing departments and leading by example to consistently elevate service quality across touchpoints such as guest relations, concierge, or call centers. Recognizes leadership roles up to Manager level (Supervisor, Team Leader, Assistant Manager, Manager) that prioritize guest satisfaction by leading their teams to consistently deliver exceptional guest experiences.
For leaders responsible for developing and implementing customer experience strategies that drive sustainable growth and competitive advantage.
Recognizes hotel General Managers who lead with vision, elevate guest satisfaction, and foster strong team culture while ensuring smooth, high-quality hotel operations.
Celebrates senior retail leaders who enhance in-store experience, drive commercial success, and empower teams to deliver exceptional guest service.
Honors F&B leaders who drive excellence across dining venues through strong team leadership, service innovation, and consistently memorable guest experiences.
Recognize teams that consistently achieve exceptional standards in customer experience, setting benchmarks through innovative strategies and impactful service delivery. 3
For concierge teams delivering unparalleled service and local expertise.
Recognizes facilities ensuring all guests, including those with special needs, are accommodated.
Recognizes teams e ectively utilizing guest feedback to improve service.
Recognizes nance, sales, or marketing teams whose strategic e orts and plans have meaningfully enhanced the overall guest experience e orts.
Recognize hard-working colleagues who go above and beyond and take the extra mile to deliver the best guest experiences possible.
Honors the Emirati national who goes above and beyond in achieving the best guest experience whether directly or indirectly.
Honors individuals who create unforgettable “WOW” moments for guests and exceed their expectations.
To be able to join:
1. Participants must be currently employed at a business on Yas Island, actively contributing to outstanding guest experiences and community engagement (Former employees are not eligible to participate). 2. Simply register to the Yas Captain Program if you haven't already. Registering is a prerequisite for participation. However, you can complete your learning journey anytime.
How-to-nominate a colleague:
1. Log in or create an account Visit ruwadawards.com and click apply now then log in to your existing account or create a new one. 2. Choose your Category Once logged in, you can select any award from the Frontline, Spotlight, or Leadership categories to nominate a colleague. 3. Choose "nominate a colleague" While lling out the form, select "Nominate a Colleague" from the options, and ensure you provide the colleague's name, work email, and contact number in the designated elds.
4. Veri cation The colleague you nominate must be an employee working on Yas Island. Veri cation will require sharing their work email address. If they do not have a work email, please upload their work ID in the submission upload section. This will not a ect your ability to upload your presentation submission, as you are allowed up to 3 uploads. 5. Complete the submission Be sure to highlight your colleague’s achievements in the speci c award category by showcasing their contributions to the Yas Island guest experience through your video or presentation submission.
For Frontline & Spotlight Categories Submissions include:
or
Video
Short Presentation
Showcasing your exceptional contributions to guest experiences.
For Leadership & Team Categories Submissions include both:
or
Video
Short Presentation
and
Written Submission Showcasing your exceptional contributions to guest experiences.
APPLICABLE FOR ALL CATEGORIES
Can be in the form of a 2-3 minute video.
You may upload up to 1 le to support your submission, showcasing your role and contributions in delivering outstanding guest experiences within your category. If you’re nominating a colleague, please share why you chose them and describe their role and impact on guest experience in this speci c area. A presentation consisting of 5 slides maximum. DOWNLOAD PRESENTATION TEMPLATE HERE Acceptable le types: .gif, .jpg, .jpeg, .png, .svg, .tif, .ti , .aac, .ai , . ac, .m4a, .mp3, .ogg, .wav, .wma, .3gp, .avi, . v, .m4v, .mkv, .mov, .mp4, .mpg, .webm, .wmv, .epub, .key, .mobi, .mus, .musx, .ppt, .pptx, .sib, .xls, .xlsx, .zip
FOR LEADERSHIP & TEAM CATEGORIES
You will need to ll out speci c text elds within the form, which are designated for entering the written submissions details outlined below.
SUMMARY Word Count Limit: 200 words Kindly provide a brief overview of your role or initiative in your speci c category, emphasizing milestones and initiatives you did to improve experiences in Yas Island and mentioning signi cant achievements that supported this initiative. OBJECTIVES Word Count Limit: 300 words Kindly mention your role or initiative's speci c targets and objectives, while also explaining why they are important and how they support Yas Island's Guest Experience.
IMPACTS AND BENEFITS Word Count Limit: 300 words Kindly explain the impact of your initiatives on Yas Island, using numbers or feedback to show your success. You can list the main bene ts achieved, such as improved visitor satisfaction, and include any extra positive outcomes that unexpectedly boosted Yas Island’s guest experience. PLANNING AND IMPLEMENTATION Word Count Limit: 300 words Kindly outline your key strategies to achieve objectives, and focus on planning, collaboration, and innovation. Describe the target audience and how e orts were personalized to their needs while highlighting the challenges you encountered and the respective solutions.
Each criteria scores up to 25%
1. Service Excellence Assessment of the nominee’s ability to consistently deliver exceptional service that exceeds guests’ expectations.
2. Guest Satisfaction and Feedback Measurement of guest satisfaction levels and the nominee’s responsiveness to guest feedback, including actions taken to improve service quality. 4. Innovation & Creativity The ability to implement innovative practices and creative solutions to enhance the guest experience.
3. Empathy and Personalization The ability to understand and respond to individual guest needs with genuine care, o ering personalized service with a human-centric approach.
This application template is designed to guide you in showcasing your amazing achievements and initiatives.
DOWNLOAD PRESENTATION TEMPLATE
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