SUBMISSION GUIDELINES
ruwadawards.com
@ruwadawards
Includes 8 awards recognizing outstanding colleagues across Yas Island who contribute to delivering exceptional guest experiences, whether through direct guest interaction or essential behind-the- scenes support. These categories cover a wide range of operational, guest-facing and support roles across attractions, hospitality, F&B, retail, entertainment, and other functions. These award categories are open to colleagues in roles up to Assistant Manager level only. FRONTLINE CATEGORIES Recognizes an attraction, ride, or mobility operator who ensures a safe, enjoyable, and engaging experience for guests. Eligibility: • Ride Operators • Ferry Operators • Attraction Operators • Shuttle Bus Drivers • Attraction Hosts • Transport Operators • Ride Attendants • Transportation Hosts • Boat Operators • Marine Transport Crew BEST OPERATOR AWARD: Recognizes colleagues who deliver exceptional guest experiences through outstanding service and expertise across retail, spa, wellness, and fitness operations. Eligibility: RETAIL & WELLNESS CHAMPION AWARD
Table of Contents
FRONTLINE CATEGORIES
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LEADERSHIP CATEGORIES
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TEAM CATEGORIES
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SPOTLIGHT CATEGORIESX
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STEP BY STEP VIDEO GUIDE
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SUBMISSIONS
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ELIGIBILITY
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• Retail Associates • Spa Therapists • Sales Associates • Spa Attendants • Shop Attendants
• Fitness Instructors • Merchandise Associates • Personal Trainers • Cashiers
WRITTEN SUBMISSION GUIDELINE
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SCORING CRITERIA
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CULINARY EXPERIENCE AWARD
Recognizes culinary and F&B colleagues who create exceptional dining experiences through outstanding food, service, quality, creativity, and hospitality. Eligibility:
• Bakers • Food Runners • Cashiers
• Waiters/Waitresses • Commis Chefs • Bartenders • Pastry Chefs • Baristas
• Chef de Partie • Kitchen Assistants • Specialty Chef • Restaurant Captains • Demi Chef de Partie
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FRONTLINE CATEGORIES
FRONTLINE CATEGORIES
EXPERIENCE GUIDE AWARD
ENTERTAINMENT STARS AWARD
Recognizes guest-facing colleagues who provide friendly, knowledgeable and helpful service, making every guest feel welcomed, supported and well looked after. Important Note: This category is for guest-facing roles not covered by another Individual Award category. If your role is listed under another category, please apply under that category instead. Eligibility:
Recognizes colleagues who consistently captivate audiences and create unforgettable guest experiences through exceptional performances, creativity, and engaging interactions. Eligibility: • Performers • Character Performers • Actors • Entertainment Hosts • Dancers • Entertainment Coordinators • Singers • Event Hosts • Musicians • MCs • DJs
• Front Desk Agents • Receptionists • Guest Service Agents • Guest Relations Officers
• Ticketing Staff • Admissions Staff • Tour Guides • Animal Educators
• Concierge • Bell Attendants • Bell Captains
• Zoologists (Guest Education)
• Instructors • VIP Hosts
BEHIND THE SCENES HERO AWARD
• Visitor Experience Hosts • Information Desk Staff
Celebrates the dedication of back-office colleagues in call centers, sales, marketing, finance, procurement, IT, and those behind-the-scenes efforts significantly contribute to overall guest experience excellence. Eligibility:
SAFETY, FACILITIES & MAINTENANCE AWARD
• Human Resources • Learning & Development
• Executive Assistants
• PMO
Recognizes colleagues who go above and beyond to create safe, clean, and well-maintained environments to keep the entity in pristine condition. Eligibility:
• Finance • Procurement
• Transformation • Business Excellence • Asset Management • Revenue Teams • Commercial Teams
• IT
• Housekeeping Attendants • Public Area Attendants
• Electricians • Plumbers • Engineers • Gardeners • HVAC Technicians • Soft Services Teams • Hard Services Teams
• Sales
• Marketing • Communications
• Laundry Staff • Security Officers • Lifeguards • HSE Officers
• Call Centre • Reservations
• CRM • Legal
• Animal Care Specialists
• Administration
• Facilities Coordinators • Maintenance Technicians
Recognizes emerging leaders who demonstrate exceptional potential, inspire their teams through positive influence, and contribute to delivering outstanding guest experiences. Eligibility: Supervisor, Team Leader, Assistant Manager RISING STAR AWARD
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Includes 7 awards recognizing outstanding leaders from Manager to Executive Management level who inspire their teams, drive excellence in their areas, and make a meaningful contribution to the Yas Island guest experience, either directly or through the teams, services and functions they lead. LEADERSHIP CATEGORIES < HOME Recognizes an exceptional executive leader who sets the vision for guest experience, shapes a guest-centric culture, and drives organizational excellence and lasting impact across the business. Eligibility: • General Managers • Executive Directors • Vice Presidents • C-suite Executives (e.g., CEO, COO, CFO, CCO) • Managing Directors • Equivalent executive leadership roles GX EXECUTIVE LEADER OF THE YEAR AWARD Celebrates retail leaders who enhance in-store experience, drive commercial success, and empower teams to deliver exceptional guest service. RETAIL LEADER OF THE YEAR Recognizes F&B leaders who inspire their teams, drive excellence in F&B operations, and deliver memorable guest experiences through outstanding quality, service and innovation. Eligibility: • Restaurants & Outlets • Banquets & Catering • Culinary & Kitchen Operations • Food & Beverage Operations • Bars & Beverage Operations • Other F&B functions F&B LEADER OF THE YEAR
LEADERSHIP CATEGORIES
PEOPLE & BUSINESS ENABLEMENT LEADER OF THE YEAR AWARD Celebrates leaders who empower the organization through strategic support, collaboration, and initiatives that enable business growth, employee success, and operational excellence. Eligibility: • Learning & Development • Procurement • IT • Legal • Admin • Corporate Services • Transformation • Project Management
Recognizes leaders who drive operational excellence, inspire frontline teams, and enhance the overall guest experience through seamless execution, innovation, and continuous improvement. Eligibility: OPERATIONS & EXPERIENCE LEADER OF THE YEAR AWARD
• Visitor Experience • Asset management • Transportation Operations • Admissions & Ticketing
• Operations • Attractions • Guest Experience • Entertainment • Event • Park/venue operations
Recognizes leaders who drive commercial growth through strategic vision, market innovation, and collaborative leadership while creating value for the business and enhancing the guest experience. Eligibility: COMMERCIAL LEADER OF THE YEAR • Sales • Marketing • CRM
HOTEL LEADER OF THE YEAR
Recognizes senior hotel leaders who demonstrate exceptional leadership in driving operational excellence, building high-performing teams, and consistently elevating the overall guest experience. • Hotel Manager
• Business Development • Commercial • E-commerce • Partnership B2B
• Cluster Hotel Manager • Director of Operations • Cluster Director of Operations • Resort Director • Equivalent senior hotel operational leadership roles
• Revenue Management • Business Development
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STEP BY STEP VIDEO GUIDE on creating an account and submitting your application
TEAM CATEGORIES
TEAM OF THE YEAR – CONCIERGE AWARD Recognizes Concierge, Guest Services, and similar teams that consistently deliver exceptional hospitality, local expertise, and personalized service, creating memorable guest experiences. TEAM OF THE YEAR – GUESTS’ INCLUSIVITY AWARD Recognizes teams that champion accessibility and inclusivity by creating welcoming and thoughtful experiences that enable guests of all abilities and needs to participate, engage and enjoy their experience. TEAM OF THE YEAR – BEST USE OF GUEST INSIGHT AWARD Reco gnizes teams that effectively utilize guests’ insights and feedback and data to enhance the overall guest experience. TEAM OF THE YEAR – EXPERIENCE DESIGN & DELIVERY AWARD Recognizes cross-functional teams that collaborate to design, deliver or enhance exceptional guest experiences through innovation, strategic planning and seamless execution, demonstrating a clear and positive impact on the guest journey.
Watch the tutorial video
This application template is designed to guide you in showcasing your amazing achievements and initiatives. VIDEO & PRESENTATION
SPOTLIGHT CATEGORIES
THE WOW-ER OF THE YEAR Honors individuals who create unforgettable “WOW” moments for guests and exceed their expectations. GX EMIRATI OF THE YEAR Honors the Emirati national who goes above and beyond in achieving the best guest experience whether directly or indirectly.
APPLICANT NAME:
CATEGORY:
Download Presentation Template
For more details, visit ruwadawards.com
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ELIGIBILITY
SUBMISSIONS
FOR FRONTLINE & SPOTLIGHT CATEGORIES Submissions include:
1. Participants must be currently employed at a business on Yas Island, actively contributing to outstanding guest experiences and community engagement (Former employees are not eligible to participate). 2. Simply register to the Yas Captain Program if you haven’t already. Registering is a prerequisite for participation. However, you can complete your learning journey anytime.
OR
Short Presentation
Video
Showcasing your exceptional contributions to guest experiences.
FOR LEADERSHIP AND TEAM CATEGORIES Submissions include both:
FOR LEADERSHIP AND TEAM CATEGORIES WRITTEN SUBMISSION GUIDELINE
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AND
You will need to fill out specific text fields within the form, which are designated for entering the written submissions details outlined below. SUMMARY Kindly provide a brief overview of your role or the initiative you did this year in your specific category, emphasizing milestones and initiatives you did to improve experiences in Yas Island and mentioning significant achievements that supported this initiative. OBJECTIVES Kindly mention your role or initiative’s specific targets and objectives, while also explaining why they are important and how they support Yas Island’s Guest Experience. PLANNING AND IMPLEMENTATION Kindly outline your key strategies to achieve objectives, and focus on planning, collaboration, and innovation. Describe the target audience and how efforts were personalized to their needs while highlighting the challenges you encountered and the respective solutions. IMPACTS AND BENEFITS Kindly explain the impact of your initiatives on Yas Island, using numbers or feedback to show your success. You can list the main benefits achieved, such as improved visitor satisfaction, and include any extra positive outcomes that unexpectedly boosted Yas Island’s guest experience.
Video Video
Written Submission
Short Presentation
Showcasing your exceptional contributions to guest experiences.
SUBMISSION TYPES
FOR LEADERSHIP AND TEAM CATEGORIES SHORT PRESENTATION OR VIDEOS
You can submit a short video ( 2 to 3 minute) OR a presenrtation ( 5 to 10 slides) You can upload only one file showcasing the initiatives and achievements you’ve made this year that highlight your role in delivering outstanding guest experiences within your chosen category. If you’re nominating a colleague, please share why you chose them and describe their role and impact on guest experience in the chosen category.
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SCORING CRITERIA EACH CRITERIA SCORES UP TO 25% Point System 5 - Pioneer in Guest Experience 4 - Excellence in Guest Experience 3 - Consistency in Guest Experience 2 - Room for Improvement 1 - Missed the Mark
1. Service Excellence Assessment of the nominee’s ability to consistently deliver exceptional service that exceeds guests’ expectations. 2. Guest Satisfaction & Feedback Measurement of guest satisfaction levels and the nominee’s responsiveness to guest feedback, including actions taken to improve service quality. 3. Empathy and Personalization The ability to understand and respond to individual guest needs with genuine care, offering personalized service with a human-centric approach. 4. Innovation & Creativity The ability to implement innovative practices and creative solutions to enhance the guest experience.
ruwadawards.com
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