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FRONTLINE CATEGORIES
FRONTLINE CATEGORIES
EXPERIENCE GUIDE AWARD
ENTERTAINMENT STARS AWARD
Recognizes guest-facing colleagues who provide friendly, knowledgeable and helpful service, making every guest feel welcomed, supported and well looked after. Important Note: This category is for guest-facing roles not covered by another Individual Award category. If your role is listed under another category, please apply under that category instead. Eligibility:
Recognizes colleagues who consistently captivate audiences and create unforgettable guest experiences through exceptional performances, creativity, and engaging interactions. Eligibility: • Performers • Character Performers • Actors • Entertainment Hosts • Dancers • Entertainment Coordinators • Singers • Event Hosts • Musicians • MCs • DJs
• Front Desk Agents • Receptionists • Guest Service Agents • Guest Relations Officers
• Ticketing Staff • Admissions Staff • Tour Guides • Animal Educators
• Concierge • Bell Attendants • Bell Captains
• Zoologists (Guest Education)
• Instructors • VIP Hosts
BEHIND THE SCENES HERO AWARD
• Visitor Experience Hosts • Information Desk Staff
Celebrates the dedication of back-office colleagues in call centers, sales, marketing, finance, procurement, IT, and those behind-the-scenes efforts significantly contribute to overall guest experience excellence. Eligibility:
SAFETY, FACILITIES & MAINTENANCE AWARD
• Human Resources • Learning & Development
• Executive Assistants
• PMO
Recognizes colleagues who go above and beyond to create safe, clean, and well-maintained environments to keep the entity in pristine condition. Eligibility:
• Finance • Procurement
• Transformation • Business Excellence • Asset Management • Revenue Teams • Commercial Teams
• IT
• Housekeeping Attendants • Public Area Attendants
• Electricians • Plumbers • Engineers • Gardeners • HVAC Technicians • Soft Services Teams • Hard Services Teams
• Sales
• Marketing • Communications
• Laundry Staff • Security Officers • Lifeguards • HSE Officers
• Call Centre • Reservations
• CRM • Legal
• Animal Care Specialists
• Administration
• Facilities Coordinators • Maintenance Technicians
Recognizes emerging leaders who demonstrate exceptional potential, inspire their teams through positive influence, and contribute to delivering outstanding guest experiences. Eligibility: Supervisor, Team Leader, Assistant Manager RISING STAR AWARD
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