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SCORING CRITERIA EACH CRITERIA SCORES UP TO 25% Point System 5 - Pioneer in Guest Experience 4 - Excellence in Guest Experience 3 - Consistency in Guest Experience 2 - Room for Improvement 1 - Missed the Mark
1. Service Excellence Assessment of the nominee’s ability to consistently deliver exceptional service that exceeds guests’ expectations. 2. Guest Satisfaction & Feedback Measurement of guest satisfaction levels and the nominee’s responsiveness to guest feedback, including actions taken to improve service quality. 3. Empathy and Personalization The ability to understand and respond to individual guest needs with genuine care, offering personalized service with a human-centric approach. 4. Innovation & Creativity The ability to implement innovative practices and creative solutions to enhance the guest experience.
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