Seasons Alberta Magazine

16

WHAT WE PROMISE.

Understand our residents so we can deliver meaningful moments.

MISSION

WHAT WE ASPIRE TO DO.

Understand our residents so we can deliver meaningful moments. Connect. Care. Change.

VISION

W e want our residents to know they are surrounded by people who genuinely care. Whether it be a team member who delivers your morning coffee just the way you like it with a smile, or a friendly neighbour who invites you to an activity after discovering a shared favourite pastime. According to Harvard Health, good connections and social support have been proven to improve health, longevity, and increase feelings of happiness. At Seasons, we want to learn who our residents are as individuals, understand what is most important to them, and then do whatever we can within each interaction to exceed their expectations. We call those small instances “wow moments” because we know how significant they can be in making someone feel valued, cared for, and at home.

designed to highlight the remarkable lives of our residents and celebrate them. While contestants are asked to illustrate their achievements, contributions to their community, special skill or talent, or making a positive contribution to their Seasons residence, everyone is welcome and encouraged to share their story. The program is a wonderful opportunity for our staff and residents to get to know each other in a meaningful way while having the chance to win one-month free rent at the residence in which they live. We understand that it takes a special person to continually want to go the extra mile for our residents. Therefore, we recruit and hire qualified individuals who are enthusiastic about providing excellent customer service and making an impact on the lives of the people they meet at Seasons because, at the end of the day, this is what our corporate vision of “Connect. Care. Change” is all about! We believe that when we take the time to genuinely connect with our residents and show them that we care, we can affect positive change in their lives and as a result, the lives of our team members too. We make sure to recognize and reward team members who go above and beyond our standards because we believe that engaged employees who feel respected by their employer will naturally extend the same courtesy to our residents.

HOW WE DO IT.

C ommitment Make a positive impact A ction

VALUES

Build meaningful connections

R esults

Engaged staff + happy residents = results

E nthusiasm

Love what you do

S ervice

Deliver "wow moments" that matter

One example of this is the annual Seasons Celebrates Remarkable Residents program

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