Operations Manager - The Oaks

People • Working with the People policies and practices of our company, take responsibility for the end to end journey of people in our business; from the recruitment of new team members, through their development, to their departure from our business, as a direct line manager or in support of others in the team. • Recruit, develop and lead exceptional team members, who conduct themselves consistently, fairly and are respected by their peers and colleagues. • Ensure every employee within your team has a consistent and effective induction to the business, giving everyone a platform to succeed. • Set clear objectives for your teams, aligned to the business plan and ensure a routine is in place to regularly review performance and behaviours for each team member. • Ensure, with your team, that the physical appearance of properties is of the highest standard. Walk your property on a daily basis, as a minimum and ensure issues are resolved swiftly and to a high standard. • Manage the Maintenance and Housekeeping services in your property ensuring they understand their obligations around Health & Safety • Operate a routine inspection and audit processes across your property and resolve issues swiftly • Ensure customer maintenance requests are being addressed in line with or ahead of agreed service levels. • Conduct a Management check of every room ahead of new arrivals. • Ensure the summer turnaround is conducted per the agreed process, in line with the property budget and to a standard that ensures clean, functional rooms are presented to every customer Property

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