Operations Manager - The Oaks

Finance • Accountability for the financial performance of the property, conducting monthly reviews of P&L performance and being prepared to narrate on the variances • Procure goods and services in line with the policies and procedures of the business • Alongside your line manager, be capable of input to the annual budget-setting process and routine reforecasting, based on a sound knowledge of the activity at your property • Identify and share cost effective opportunities


• Responsible for the successful lease-up of your property. • Accountable for delivering on a solid customer retention and recommendation performance in the property • Assess the rebooking eligibility in your property on a routine basis, to ensure you and your team are clear on the potential retention you can achieve. • Process and manage any and all booking administration efficiently and with care and attention to detail, in particular ensuring the data of our customers is treated with the utmost respect at all times. • Develop a solid understanding of the local University picture, competitors and where your assets rank relative to the comp set. • Be expert in your knowledge of the leasing performance of your property; attending the routine calls/meetings well prepared to discuss performance. • Be agile and quick to respond to the shift in leasing performance, seeking support or approval as necessary for any changes to marketing strategy of customer offer. Trust that we know those on the ground are often best placed to make decisions about their markets. • Encourage and reward the input and ideas of your team to develop the leasing plan for your markets. • Ensure every member of your team, regardless of their discipline understands how their role contributes to the leasing performance of your property. • Develop strong, meaningful relationships with institutions in your cities; in particular, the Accommodation Office, International Office, Student Union and Welfare teams. • Ensure your teams are compliant with all data protection requirements as it relates to customer data; that the fundamentals of Tenancy law are understood by you and your teams and that handling of deposits is done so within the legislative requirements.

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