A briefing note is available which provides a little more background to our work in each of these areas and we’d welcome your thoughts on any elements which you think would be of particular interest or concern to your members.
HMRC Tax Agent Strategy Briefing note
Our most immediate and important focus now is to work with agents and their representative bodies to develop processes for enrolling each agent with a Unique Agent Reference and ensuring that the transition to the new system runs as smoothly as possible. We know agents are concerned about developments further down the line: ‘agent view’ where HMRC will have an improved facility, following an agent’s enrolment, to look across their whole client base. For us ‘agent view’ is about supporting agents to raise performance standards. We’re keen to emphasise that the majority of agents with well managed practices will not be affected by the ‘agent view’. It will enable us to identify and share good practice. We have drafted a Code of Practice or Conduct to say how we will work during the next few years whilst ‘agent view’ is being developed. A copy of this is can be viewed through the link below. The CIPP would welcome your comments on this draft and on the briefing note. The CIPP welcomes this opportunity, and can confirm HMRC will review the feedback provided and look at the next steps on how best to include representatives who are not members of this group. This might be by providing information in this format and for the CIPP to provide comments, or it might be a separate group is required to discuss particular issues. HMRC is very keen to engage and open a continuing dialogue with agents from a full range of representative organisations, such as the CIPP. Should anyone wish to provide feedback on any of the discussions and documents provided please do contact policy@cipp.org.uk with your feedback. The CIPP will provide feedback during the first week of January so any thoughts and comments should be with policy by 4 January 2013 at the latest. HMRC Agent View Code of Practice
Thank you, Karen Thomson
UPDATE ON THE EMAIL PILOT FOR AGENTS
10 December 2012
The scope of the email pilot for agents has been expanded to include forms SA1 and CWF1, and has been extended until 31 March 2013.
In March 2012, following feedback from agents and in consultation with the representative bodies - HMRC launched an external pilot to test the benefits of an email channel for agents to contact HMRC. The pilot reached a milestone at the end of October - with over 1000 emails received and resolved within 15 days turnaround time.
HMRC has extended the pilot until 31 March 2013 and in addition to the main areas below, the scope now includes the submission of forms SA1 and CWF1:
submissions of form 64-8 setting up and closing Self Assessment records requests for Self Assessment information chasing Self Assessment repayments
requests to change tax codes asking for PAYE information
CIPP Policy News Journal
12/04/2013, Page 127 of 362
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