POST TITLE: DEPARTMENT:
Director of Operations
Estates
POST RESPONSIBLE TO: POST RESPONSIBLE FOR:
Director of Estates
Up to 200
Job Purpose: The Director of Operations will be responsible for strategic and operational leadership of the hard and soft facilities services for the Estates department at the University of Warwick. This is a sizable and senior role within a top ten University whose strategy is to be a global leader in the Higher Education market. The estate relies on well maintained and operationally resilient facilities, which are fundamental to the overall student and staff experience. With increasing customer expectations and more demand for increased value, the operational effectiveness of the Estate is fundamental and this role will set the direction for achieving exemplary future asset management and service delivery at the University. The role is responsible for setting the operational asset management strategy, leading a large diverse operational team and taking full accountability for delivering operational excellence within budgets, whilst providing an exceptional service experience. The post holder will be ultimately accountable for ensuring that the senior managers who are leading these wide-ranging operational teams (including: asset information, engineering maintenance, energy, environmental and facilities management) deliver an agile, operationally efficient and service focussed function, that are regulatory complaint and benchmark as best in class. The role will require a resilient, and change orientated leader, able to impart pace and new ways of working within a union environment. This will include cultural change in line with the vision and values of the department and University, in particular ensuring inclusion, diversity and equality. Duties and Responsibilities: 1. With expert knowledge of estates operations and trends, act as a visionary to define develop, agree and lead the implementation of the operations strategy for the Estates Department. Ensure focus is on vastly improving service and performance across the department, particularly in the areas of customer service, quality, compliance and operational effectiveness. 2. Work in partnership with the Estates senior leadership team, to develop and implement the overarching Estates strategy and masterplan to enable and support the university strategy and core purpose. Deputise for the Director of Estates as required at high level meetings both internally and externally. 3. Provide assertive leadership to senior managers who oversee the large diverse workforce (both direct labour and subcontract), using exceptional communication skills and strong visible and focused leadership to deliver a modern, effective and high quality service safely, whilst maintaining a positive and motivated workforce, instilling discipline and consistency into ways of working. 4. Lead and implement significant change programmes and new ways of working across the department, to deliver a culture shift to achieve optimum service delivery and a high performance culture based on respect, professionalism, team work, inclusion and diversity.
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