AZCOMP Technologies June 2019

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Wisdom From an MVP PAGE 1 A Better Way to Take Bathroom Breaks During a Movie PAGE 2 Are You Leaving Money on the Table? PAGE 2 ‘The Amazon of Services’ PAGE 3 High-Tech Golf Analysis In Your Pocket PAGE 3 AZCOMP Leadership Library: No Hard Feelings PAGE 3 The Power of Positive Reinforcement PAGE 4

bow by being tied down. In Reba’s case, her treatment led to leg injuries and mental issues. Eventually, she became aggressive and attacked her circus handlers. In turn, the circus decided to donate her to the Phoenix Zoo. When Reba arrived, she was still deeply affected by the trauma she underwent. Over the course of five long years, though, Reba began to acclimate to her new surroundings. Through the positive reinforcement and encouragement provided to her by trainers, she began to feel comfortable around people. Now, she’s healthy and happy. At our company, one of our core values is: “We Care About the One.” To us, this means that no matter who you’re speaking with, meet them on their own terms, empathize with them, and provide whatever help you can. Somebody could be having the worst day in the world, but making an attempt to understand what they’re going through is always going to work better than indifference or contempt. The best route to a resolution is always through lending a hand, never cracking a whip. WHY KINDNESS STOMPS ON MALICE By Shannon

Before I worked at AZCOMP, I was a zookeeper for a number of years. During that time, I had the privilege of working with more species of animals than most people can name. Each of these animals inspired and encouraged me in their own way. Just like people, every animal at the zoo comes from a different background. Many of them arrived to us with scars, both those you see and those you can’t. Whatever their previous histories, I found that showing kindness could mend fences and build bridges. No matter who or what we are dealing with, showing compassion and empathy is always the best route to understanding. Perhaps no story from my time at the zoo illustrates this more than my experience with Reba the elephant. Reba came to us from the circus, where she was mistreated and abused. The way some circuses train elephants is extremely cruel, often involving plenty of punishment. From their earliest days, elephants are taught to

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