Managing the Residence and Emergencies Outside of Normal Working Hours
• Attending and managing the residence, during pre-defined weekends, in order to facilitate ‘Check-ins’, ‘Check-outs’, ‘Open Days’, ‘Summer Business’ etc. • Act as the principal contact, via telephone, for emergencies within the residence, both during and outside of normal working hours, • Keep the Operations Manager fully informed of any emergencies at the residence. • Attend the residence, as required, outside of normal working hours in order to effectively manage emergencies. • Ensure that security staff (in-house and external) are sufficiently trained to deal with all situations short of genuine emergencies.
Training Coaching and Development
• Develop and coach team members in line with the requirements of both the residence and the business, ensuring self-perpetuating teams that are multi-skilled. • Provide and recommend training and development as part of the performance appraisal system.
Site Presentation and Summer Period
• Play a key role during the client move-in and client move-out process to provide a smooth transition for the client whilst ensuring all administrative, operational and financial aspects are completed to a high standard. • Be responsible for issuing and retrieving keys and swipe cards to students/customers during the move in/move out process. • Assisting the team by helping to maintain high levels of site cleanliness and presentation, including internal and external areas of the residence, to the standard required by the company. • Assist with regular room/building maintenance checks to include resident move in/move out process. • Assisting with the preparation of resident accommodation at the end of each tenancy agreement ready of the new arrivals. • During the summer/turn-around period, all staff are required to contribute and help to get the site ready for summer business and/or the new arrivals. This may include physically demanding activities, such as helping to move/remove furniture, domestic equipment and appliances associated with a large accommodation environment.
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