Electricity Asset Management Plan 2019-2029
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2.1 STAKEHOLDER REQUIREMENTS The services we provide to the Auckland community to enable Auckland’s growth and the city’s economy, are essential. The role and importance of these services to customers are rapidly changing with new technology adoption, changes in how customers communicate with us and each other, higher expectations around resilience of electricity supply, the decarbonisation of the economy, electrification of transport and, in general, changing customer expectations around the speed of delivery. Their importance means they create great interest in our asset management practices from a wide range of stakeholders. Figure 2-1 highlights the primary stakeholders that have a keen interest in how we manage our assets.
Figure 2-1 Primary Stakeholders To identify stakeholder's expectations we engage with them via several channels, we use customer insights enabled by advanced data analytics. These insights are complemented by direct liaison with customers (e.g. customer advisory board), discussion forums, active engagement in legislative and regulatory consultations, membership on industry working groups, investor roadshows and annual general meetings. We also use surveys and working groups, and monitor multiple analyst reports and media publications.
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