Electricity Asset Management Plan 2019-2029
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Vector Limited://
2.6.3 INCIDENT CONTAINMENT SERVICE LEVEL
DEFINITION This service level measures the time between the response notification/containment plan to effectively containing the immediate threat. The measure excludes full remediation activities. This service target has recently been introduced and coincides with the launch of our improved SOC and detection capabilities. MEASUREMENT We measure the time from the release of initial response notification/containment plan to the implementation of all containment strategies and actions such that any further loss or disruption is minimised. 2.6.4 PRIVACY Privacy is both a legal requirement and a critical customer engagement topic. Vector has a Group Data and Information Policy which includes industry aligned privacy principles and policies that apply to all data and every person at Vector and is reviewed on a regular basis. This includes clear guidance on the collection, storage, use and sharing of personal information. Vector’s Privacy Officer is responsible for ensuring policy compliance and can be contacted at privacy@vector.co.nz. Regular training and education is mandatory for all staff and staff with access to particularly sensitive information are required to adhere to additional training and education requirements. All employees and partners are required to understand and comply with our privacy commitments, and these align with the public commitments published on the Vector web site. Where an activity requires a change in the collection or handling of personal information, including the use or sharing of personal information in a new way, a Privacy Impact Assessment must be completed and approved by the Privacy Officer. We will not sell personal information to third parties nor will we share personal information externally unless this sharing has been made clear in our privacy statement, the individuals concerned have consented to it, or it is otherwise permitted by law.
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