Electricity Asset Management Plan 2019-2029
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Vector Limited://
4.1.13 OUR INFORMATION SYSTEMS AND DIGITAL TECHNOLOGY STRATEGY The adoption of new technology by our consumers, as well as the changing role of systems and data under Vector’s managed integration approach, requires additional investment in digital capabilities and information systems. To enable the additional needs and requirements of Vector’s Asset Management Strategy, our asset information systems strategy will ensure we deliver the required outcomes and options to our customers today, while working towards implementing our roadmap for the network in the future. Further to the introduction in Section 1, below is a list of the key information systems (i.e. system platforms) we are using to deliver for our customers. Customer Experience Platform Information systems, platforms and digital technology enables us to provide a great customer experience through automation, simplifying their engagement and enabling targeted reporting. Examples of customer engagement include new connection requests, outage management and safety reporting. The objective is to provide more secure and effective engagement across the customer’s communication channel of choice. • The Network Operations Platform (Network Operations & Business Enablement) The Network Operations Platform provides the ability for us to invest in technology and solutions that unlock the potential of converging technologies to support Auckland’s growth and manage the uptake of new technologies such as electric vehicles in accordance with Vector’s strategy. Alongside this, the development of microservices and fit for purpose core business enablement platforms will reduce complexity and risk when Vector’s existing legacy, monolithic enterprise platforms begin to reach end of life. This platform improves Vector’s ability to complete lifecycle management activity seamlessly when migrating legacy information systems to meet changing customer and technology demands • The Network Integration Platform The increasing instance of customer distributed energy resources (DERs) requires us to improve our ability to connect, control and collect information to gain insights into asset condition and changing customer trends. Through the Network Integration platform this information is delivered to us in a secure way, improving our ability to effectively and safely manage our assets • Digital Infrastructure and Data Platform We deploy practice to develop standardised, re-usable, scalable and secure information and data systems. The focus is on optimising the total cost of ownership (TCO) while utilising emerging and converging technology to deliver enhanced customer experiences. This includes, amongst others, cloud technology, standardised patterns and templates, security, privacy and accessibility by design, informed by data driven decision making through advanced data analytics. The domains listed in Figure 4-3 under each of the platforms demonstrate how they enable the achievement of the objectives of Vector’s Asset Management Plan. To provide clarity and consistency, Vector has developed a standardised reference architecture based on the IEC 61968 reference model to define system, data and integration components in the context of the core and operational information systems. The IEC 61968 reference model as it is utilised by Vector is illustrated in Figure 5-7. •
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