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UNIVERSITY PARTNERSHIPS PROGRAMME
Purpose of the job
Roles and Responsibilities Service Delivery • Responsible for delivery of all contractual and statutory obligations in a timely, cost effective and efficient manner • Monitor service delivery functions to ensure excellence in the student experience as well as being commercially effective, compliant with the underlease, facilities management contract and service level agreement • Monitor the quality of service delivery ensuring that the Service Level Agreements are met and high levels of customer satisfaction are delivered • Identify and manage the operations in line with the Company’s risk management process • Monitor the quality and cost effectiveness of suppliers and services for the site • In conjunction with the projects and lifecycle teams, develop our product both in respect of pysical developments and service delivery • Lead on projects, e.g. mobilisation of new business • Involvement in UPP wide Project Groups People Management • Motivate, develop and co-ordinate the team to deliver the Company’s business strategy including recruitment, induction, training needs analysis and performance management, as required • Provide leadership and direction to the team to maintain competitive advantage
• Effectively and efficiently manage staff turnover • Maintain Investors In People (IiP) Accreditation
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