PROJECT 5: INTERNSHIPS AND MANAGEMENT TRAINEESHIPS
Project Owner: Nali Rattanajit (Shangri-La Muscat)
PROBLEM STATEMENT:
Although some hotels in the North America and EMEA region have implemented a local internship program to benefit students (either locally or internationally) there is no formal approach to facilitating these experiences. Recently we piloted at SLMU two frameworks for operational and managerial internships that have been proven successful and now other hotels are also benefitting from this. Having 2 defined internship programs, a short one for operational students (6 months) and a management traineeship industry placement (12 months or 2 years) for all the hotels in the regions to follow should be the next step. However it is necessary to develop a consistent map, a process explaining the map, communications to support the project (for example a presentation to send to potential universities to consider partnering with us), a detailed costing including all the items that hotels should forecast if they want to participate placing interns (air fares, accommodation etc) and a process to formulate the learning plan that interns should follow once they arrive (after the onboarding training) to maximize the benefits for both sides.
PROJECT OBJECTIVES:
• Design one consistent map and process to outline operational internships and industry placements (management internships) • Design the learning map that interns (in both frameworks) should follow once they arrive and are placed in the hotels. • Create a communications plan targeting universities to increase partnerships and interest. • Outline all the conditions that interns in both frameworks will adjust to once approved to be place (how many days off, vacation entitlement etc) ensuring legal liabilities are controlled.
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