PROJECT 12: HARVARD MANAGEMENT MENTOR
Project Owner: Eranga Bandara (Shangri-La Colombo)
PROBLEM STATEMENT:
25 • Design a communications plan indicating what pieces of communication need to be developed in order to promote the usage of HMM (For example, small videos about the programs available, digital brochures, learning circles?) and a clear timeline showing the format and the deadlines in which these will be developed (including the frequency – example, once a month we will send a video out?). • Create a process that informs the use of HMM in the hotels clarifying enrolment and expectations of usage by the learners. • Design a framework that clearly communicates the current programs available in the tool Vs leadership development (and perhaps even corelating to the Shangri-La Leadership Competencies). This visual framework will allow L&D leaders to promote HMM properly especially for individual development plans. Harvard Management Mentor is a tool that should support the development of our leaders. However the roll out process was very vague, just providing log-in and password but never really promoting properly the use of this tool. Further, currently we do not have any process to outline how this tool can be utilized based on content (for example, what programs to take for a certain lack of knowledge?) and we do not have any marketing material to push the use of the tool in the regions. As a result, in many hotels there is very little to no usage. This can be resolved if there is a proper strategy that outlines: what type of communication pieces (and in which frequency) we need to create to share with the hotels to “push” the use of HMM by capitalizing on the benefits from the programs; and how the current portfolio can target a particular skill. PROGRAM OBJECTIVES:
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