Frontwave Briefing | First Quarter 2020

This is Frontwave Credit Union's Member Newsletter for First Quarter 2020

Briefing Frontwave Credit Union Member Newsletter | First Quarter 2020

Make Your Dream of a New Home Come True

Y our crib. Your castle. Your casa. Has a nice ring to it, doesn’t it? But if you’re like a lot of people, you may think owning a home is just a dream. After all, SoCal is pricey. But that doesn’t mean home ownership is out of reach, especially with Frontwave Credit Union on your side. Just as SoCal offers a wide range of architectural styles, we offer mortgages to suit any budget or lifestyle. For example, if you’re an active duty Military member or Veteran, you may qualify for a Frontwave VA loan, which often requires no down payment! And just like a friendly neighbor, we go out of our way to make things as easy as possible for you during the application process. You don’t just have to take our word for it. Here’s what Frontwave member Arianne B. had to say about getting her recent VA loan from Frontwave: “My husband and I

were very impressed with [Frontwave Home Loan Consultant] Farid Sanie. Due to his hard work, we were able to close escrow in a few short weeks. We will definitely recommend him to our friends and family!” Even if you haven’t served, you can still save with Frontwave. Shopping for your first home? Take advantage of our First Time Home Buyer Program, which may require as little as 3% down. Or check out our No Closing Cost loans, which can leave you with thousands in your pocket on closing day. Already own? We’ve got you covered there, too, with our great refi rates and flexible loan terms. Home ownership is possible. So what are you waiting for? Learn more and apply online at mortgages. Dream big. We got you.

Share Your Frontwave First! Did we help you buy your first home? Get your first car? Or sign up for your first credit card? If so, we want to hear about it! From your first crush, to your first car, to your first home, life’s firsts make some of the best memories. And we love being a part of them. Visit FrontwaveFirst to share your Frontwave First with us and you’ll be entered to win some sweet prizes. You may even be featured in an upcoming newsletter.



First Quarter 2020

Notes from the CEO

Annual Meeting

of Marines and Sailors. Also, throughout 2019, we have hosted classes in our communities on a variety of important topics such as Wills and Trusts, Social Security and Fraud Prevention. Our most recent class was held at our San Marcos branch on December 10 on Home Buying Essentials. Check out our 1st Quarter educational offerings listed in this newsletter. They’re open to everyone! So bring a friend! Heck, bring a whole bunch of friends! Over the past three years we have invested heavily in upgrading our infrastructure. From converting to a new core computer system and a new mobile and online platform, to launching a new brand and new name, it has been a tumultuous time. In that three-year period, we did more to upgrade and build a solid foundation than most organizations would have attempted to do in five years. Yup! We were busy! Really busy! But we got it all done. Some conversions went smoothly. Others, not so much. Thank you for your faith and for hanging in there while we worked out the kinks. We now have a strong foundation upon which to better serve you and to grow. That said, we have a little cleaning up to do – it’s time to break out the sandpaper and smooth out the rough spots. The major focus for Frontwave Credit Union in 2020 is Operational Excellence with an eye toward continuously improving our Member experience. We will work to leverage the strengths of our new systems to generate efficiencies. We will review our products and services to ensure that they are relevant and meet the needs of our Members. We will meticulously analyze our processes to eliminate friction points and provide you with an exceptional experience. We will seek continuous improvements and enhancements to every Member touch point. In short, we really do want to be the best place you ever banked! Thank you so much for your loyalty and engagement with Frontwave Credit Union throughout 2019! It’s 2020, and it’s time to kick it into high gear!

Join us on March 25, 2020 at 5pm at Frontwave Headquarters to hear about the state of the credit union from our Board of Directors and to review the annual report. All Frontwave Members are invited to attend.

Frontwave Headquarters 1278 Rocky Point Drive Oceanside, CA 92056

Bill Birnie, President/CEO Exciting News! On October 31, 2019, Frontwave Credit Union hit a major milestone when Total Assets surpassed $900 million!! Thank you so very much for your trust, loyalty and engagement in this not-for-profit financial cooperative! Speaking of engagement… As I write this article we are right on the heels of celebrating the 14th annual Frontwave Oceanside Turkey Trot, which just happens to be rated by Runner’s World as one of top Turkey Trots in the nation! Frontwave Credit Union is extremely proud of our decade as the title sponsor of this great event. As a Marine, I love the focus on physical fitness and proper nutrition, but what I think really sets this Turkey Trot apart from all the rest is that a portion of every registration is donated to a local charity of the runner’s choice. This year, over 90 great local charities benefited from the Frontwave Oceanside Turkey Trot. I enjoyed getting to see and speak with many Frontwave Members at the race, and I thank you all for your engagement and commitment to our communities! In addition to our commitment to support our communities, we are passionate about Financial Wellness. Our Military Relations Team has presented hundreds of classes in personal finance to literally thousands

We Hear You!

When we say “we got you,” it isn’t just a slogan. We really do want what’s best for our Members. When you speak, we listen. And we do our best to make things better. So when we heard things like “Have a branch in Escondido, Valley Center, Pauma Valley, any of those places” and “Open a branch close to my location,” we got on it. Over the last year, we’ve opened new branches in Wildomar and Escondido to make banking with us easier and more convenient, and we remodeled our Fire Mountain and Winchester Road branches to provide a better Member experience. We’ve also improved funds availability, so you get your money faster – and we’re continuously working to make your online and mobile banking experiences as smooth as possible. Got more suggestions on where we can improve? We want to know! The next time you visit a branch, call our Member Solution Center or complete an online transaction, you may get a survey asking how we did. That’s the time to tell us what you think. Good or bad, go ahead – we can take it. We know it’s the best way for us to become the best place you’ve ever banked.



First Quarter 2020

Frontwave In Your Community Here at Frontwave, we’re committed to the communities we serve. We not only provide great financial services, we’ve made it our mission to be a positive force in the community. That means sponsoring community events and worthwhile causes, as well as rolling up our sleeves and helping out on the front lines. Some of our 2019 highlights included:

Super Girl Surf Pro Frontwave was proud to support 100 of the top professional female surfers at the largest women’s surf contest in the world. The three-day festival held in Oceanside supported eco-awareness and women’s organizations, including the Surfrider Foundation, Boarding for Breast Cancer and No Place for Hate. 14th Annual O’side Turkey Trot As the Title Sponsor of this annual Thanksgiving Day event, our intrepid Frontwave crew braved the rain to cheer on this year’s dedicated Trotters, who helped raise thousands for local schools and non-profits. Armed Services YMCA Camp Pendleton Holiday Giving As part of our ongoing support and partnership with the Armed Services YMCA of Camp Pendleton, Frontwave played Secret Santa for five deserving Military families this December. Frontwave’s employees and members also got in on the action, donating toys for Military children ages 0-17 to ensure a happy holiday season for all.

New and Improved Fire Mountain and Winchester Branches Now Open! Now that we’ve finished unpacking and upgrading, we’re ready to show off our better-than-ever digs in Oceanside and Temecula. Be sure to swing by the next time you’re in the area. Our friendly Frontwave crews look forward to showing you all the swanky new ways these branches are set up to serve you.

Branch Locations

Winchester 40325 Winchester Rd. Temecula, CA 92591

Fire Mountain 2454 Vista Way Oceanside, CA 92054

Rock 105.3 Military Christmas Bonus Continuing the spirit of giving,

Frontwave was proud to present Rock 105.3 The Show’s Military Christmas Bonus, which awarded five fantastic prize packs (each including a $100 Frontwave Visa® Gift Card) to hard- working Military families in the week leading up to Christmas.

We’re looking forward to another fun-filled year in 2020. Keep an eye on your inbox for our Local Lowdown email to see where we’ll be next – and be sure to stop by to say hi! You can also follow us on Facebook and Instagram to stay in the loop.



First Quarter 2020

Upcoming Financial Workshops Financial Literacy for Young Adults

Estate Planning No one wants to think about it, but we should all be prepared for the inevitable. Let us help you prepare your family for life’s toughest transition with this free workshop presented by Attorney Ben Diederich, who will teach you the basics of wills, trusts and estate planning to properly ensure your legacy for the future. • Wednesday, March 18, 2020 @ 5:30pm Frontwave Rancho Del Oro Branch

Home Buying Essentials Are you a first-time home buyer or thinking about moving up with your growing family? Our real estate experts are ready to prepare you with the knowledge and resources you’ll need to make the best decisions in the home buying process. • Wednesday, January 29, 2020 @ 5:30pm Frontwave Rancho Del Oro Branch Just starting out in the world of personal finance? This is the perfect class for you. We’ll teach you the basics of budgeting, saving, understanding credit, calculating debt-to-income ratio, auto buying and money scams to avoid. • Wednesday, January 15, 2020 @ 5:30pm Frontwave Rancho Del Oro Branch 1278 Rocky Point Dr. Oceanside, CA 92056

Pictured Above: Wildomar Home Buying Workshop

1278 Rocky Point Dr. Oceanside, CA 92056

From Coast to Coast and Continent to

• Thursday, March 26, 2020 @ 6pm Frontwave Wildomar Branch 36290 Hidden Springs Road Wildomar, CA 92595

Continent – We’ve Got You Covered! When you’re relocating, traveling, or need a branch near work, remember Frontwave Members have access to more than 5,600 CO-OP Credit Union “Shared” branches within the U.S. and nearly 30,000 surcharge-free ATMs worldwide. To find a nearby location, call 888.748.3266 or visit

Preventing Card Fraud Card Fraud is on the rise, but you can help fight back. Frontwave’s Sr. Fraud Investigator Patrick Beaty will teach you how to protect yourself and your money in the digital world, covering subjects like identity theft, card skimming, fraud prevention and the dark web. • Wednesday, February 26, 2020 @ 5:30pm Frontwave Rancho Del Oro Branch

1278 Rocky Point Dr. Oceanside, CA 92056

• Wednesday, February 12, 2020 @ 6:30pm Frontwave San Marcos Branch

670 W. San Marcos Blvd San Marcos, CA 92018

1278 Rocky Point Dr. Oceanside, CA 92056

UPCOMING HOLIDAYS Frontwave will be closed in observance of the following holidays this quarter: New Year’s Day Wednesday, January 1 Martin Luther King Jr. Day Monday, January 20 President’s Day Monday, February 17 Express Line, Online Banking, Mobile Banking, and ATM service • Wednesday, February 19, 2020 @ 6pm Frontwave Wildomar Branch 36290 Hidden Springs Road Wildomar, CA 92595 Frontwave will be closed in observance of the following holidays this quarter: New Year’s Day Wednesday, January 1 Martin Luther King Jr. Day Monday, January 20 President’s Day Monday, February 17 Express Line, Online Banking, Mobile Banking, and ATM service will be vailable as usual.

CONTACT US Express Line 800.829.7676 Member Solution Center 760.631.8700 or 800.736.4500 Mon-Fri: 7am – 6pm, Sat: 9am – 4pm Autoland 800.234.6999 Enterprise Car Sales 800.CAR.SALES GreenPath Financial Wellness 877.337.3399 Frontwave Investment Services 760.439.6960 Frontwave Insurance Services, LLC 844.788.0820 Express Line 8 0.829.7676 Member Solution Center 760.631.87 0 or 8 0.736.45 0 Mon-Fri: 7am – 6pm, Sat: 9am – 4pm Autoland 8 0.234.6 9 Enterprise Car Sales 800.CAR.SALES Gr enPath Financial Wellness 8 7. 37. 3 9 Frontwave Investment Services 760.439.6960 Frontwave Insurance Services, LC 8 4.7 8.0820

STATISTICAL REPORT As of November 30, 2019 Members: 91,614 Assets: $890,891,398 Total Shares: $757,133,421 Loans Outstanding: $603,949,171 As of November 30, 2019 Members: 91,614 Assets: $890,891,398 Total Shares: $757,133,421 Loans Outstanding: $603,949,171

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