• Ensure that revenue capture and profitability is maximised; strive to exceed consumer expectation, developing quality products and delivering exceptional service/events. • Lead and motivate an internal team of staff working across the full range of activities undertaken by the Commercial Activities function; foster a culture of excellence, innovation and commercial and customer mindset throughout the function. • Lead and manage the planning, allocation, implementation and management of resources (both financial, people and asset), processes and organisational structure to ensure the delivery of high quality services; optimise the balance between in-house service delivery and external contract provision. • Manage and coordinate the design and development of facilities and initiatives for refurbishment, improvement and investment. • Work proactively and collaboratively with colleagues and stakeholders to ensure that all activity is both customer led and commercially viable. • Define and implement key performance indicators that will measure service delivery against business objectives and any contractual requirements and take remedial action as required. • Drive the use of technology to ensure all operational processes and procedures are effective and efficient. • Contribute as a member of Estates’ Senior Management team to drive innovation, improve performance, efficiency and service quality whilst consistently seeking additional commercial opportunities that would benefits all consumer groups. • Manage the provision of marketing, communications and events to promote commercial and wider Estates’ initiatives. • Lead and manage the provision of efficient and effective business and administrative support including secretariat, PA support to the Director and Senior Management Team, central record management/filing, office services and switchboard.
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