SHANGRI-LA HOTELS & RESORTS
WELCOME TO SHANGRI-LA
Shangri-La Tokyo
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OUR SHANGRI-LA HISTORY
Shangri-La Kuala Lumpur
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THE LEGEND OF SHANGRI-LA
A tranquil haven in the mountains of Tibet, Shangri-La casts a spell on all who reside there.
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Shangri-La stands as a synonym for paradise . And even though mythical in origin, the name perfectly encapsulates the genuine serenity and service for which Shangri-La Hotels and Resorts have come to be recognised
Shangri-La Villingili Maldives
Shangri-La Bengaluru
Shangri-La Chang Mai
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HOW DID OUR STORY BEGIN?
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1949
The KWOK GROUP ,
our parent company was established.
1971
The first Shangri-La
hotel opens in Singapore.
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1979
Kuok Hotels is formed to manage three properties:
• Shangri-La's Rasa Sayang Resort and Spa, Penang
• Golden Sands Resort, Penang
• The Fijian, Yanuca Island, Fiji
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1982
1984 First Shangri-La hotel in China opens in Hangzhou
Shangri-La Int’l. Hotel Management Ltd. (SLIM) is founded
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1986
Shangri-La Bangkok opens
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1989
Shangri-La Manila opens
First Traders hotel open in Beijing
1992
1994
Shangri-La Jakarta opens
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1997
program was introduced
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2003
Shangri-La Dubai opens
Shangri-La Sydney opens
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2005
The first CHI Spa by Shangri-La opens in Bangkok
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2009 Shangri-La Vancouver opens in Canada
Shangri-La Tokyo opens in Japan
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2010 Shangri-La launches a new global campaign: It’s in Our Nature
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Golden Circle Loyalty Programme introduces Golden Circle Awards
2010
Shangri-La Paris opens
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2011 Kerry Hotel Pudong Shanhai opens
2014
First Hotel Jen opens in Singapore
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TODAY
70 HOTELS
13 RESORTS
3 HOTELS
10 HOTELS
3 HOTELS
2 CLUBS
42,000 colleagues worldwide! 24 countries,
Over 40,000 rooms
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An inspiring family
Our family embraces life. We seek enjoyment and a balanced lifestyle. Our engaging, expressive personality creates a vibrant atmosphere and inspirational experiences. Our spirited creativity, stylish manner and unpretentious nature awakens one’s own individuality. We are not bound by protocol and take ownership to be adaptable and responsible. We are youthful and alluring.
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Hotel Jen
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OUR SHANGRI-LA CULTURE
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A HEART WARMING FAMILY
Selfless sincerity Thoughtful courtesy
Authentic experiences straight from the heart Treat each and everyone as family Enchanting and graceful
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OUR SUCCESS AT SHANGRI-LA
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GROUP AWARDS 2016
• Best Hotel Chain in Asia Pacific, DestinAsian Readers’ Choice Awards
2016 (Asia)
• Best Business Hotel Brand in Asia-Pacific, Business Traveller Asia-Pacific
Awards 2016
• Best Business Hotel Chain in China, 2016 Best in Business Travel Awards,
Business Traveler USA
• Best Hotel Brand in China, 2016 Business Traveller China Awards
• Best Business Hotel Chain in Asia Pacific, Business Traveller UK Awards 2016
• Best Hotel Brand in Asia, SmartTravelAsia.com 2016 Best in Travel Poll
(Hong Kong)
• Best Luxury Hotel Brand, TTG Travel Awards 2016 (Asia)
• Best Luxury Hotel Brand in Greater China, TTG China Travel Awards 2016
• One of the World’s Best Hotel Groups, Telegraph Travel Awards 2015-16
(UK)
• Shangri-La Asia – index component, Dow Jones Sustainability Indices
(2016)
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GROUP AWARDS 2017
• Best Upscale Hotel Brand and Best Corporate Social Responsibility Programme, Business Travel Awards 2017 (UK)
• Best Hotel Chain (Worldwide), Globe Travel Awards 2017, Travel Weekly (UK)
• Best Luxury Hotel Brand in Greater China, The 10 th Annual TTG China Travel Awards 2017
• Best Hotel Brand for Business and one of the Top 5 Best Hotel Brands for Leisure, DestinAsian Readers’ Choice Awards 2017 (Singapore)
• Only donator of Playdagogie by Play International, which is awarded as the Best CSR Initiative 2017 in France by the French President
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OUR SUCESSFUL FUTURE AT SHANGRI-LA
Shangri-La Toronto
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BUILDING A DYNAMIC CULTURE
PACE OF GLOBAL CHANGE
TRAVEL INDUSTRY CHANGE
SHANGRI-LA HOTELS & RESORTS
Experienced Talent with commitment to excellence and deep rooted culture
Technology transforms the world and upends established business
Intermediaries threaten margins
Mobile is the key to commerce, relevance, communication, marketing Talent seeks work based on culture, values, opportunity and learning
New leadership committed to growth & the future
Globalization and Urbanization create new pressures
Credible Brand, partner, employer
Environmental impacts are global and pose unique risks
A ssets with potential for re-deployment, growth, diversification
Consolidation creates one-stop- shop enterprises. Brand fatigue
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OUR PLAN
These strategic pillars will guide our decision-making on resources, prioritization, metrics and support by all stakeholders
1. Bring the best technology to enhance processes, commerce and relationships
2. Build high-impact Revenue Generation & Revenue Optimization organisations
3. Leverage the company’s scale to build synergies that drive profitability
4. Build a skilled, diverse and engaged talent base
5. Build demand-centric brands for guests and owners
6. Make rich data science, analytics and insights available to relevant parties
7. Deliver a high value owner proposition (Managed Business Model)
8. Deliver lifelong l earning across the company
9. Create the structure to deliver strategies, performance & culture
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A BALANCED VIEW TO DEFINE SUCCESS
We will use balanced metrics to clearly gauge success • Focus on all stakeholders • Define the metrics that matter most • Cascade the metrics to create clear alignment and support • Use the metrics to prioritize and reduce distraction • Monitor the metrics to assess performance and course correct
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VALUE FOR TEAM MEMBERS
BE THE PLACE THE VERY BEST TALENT WANTS TO BUILD A CAREER
Give employees purpose and a sense of belonging
Clarify roles and show how everyone contributes to our goals.
Continuously help our people learn and grow.
Reward and celebrate team members so they feel fulfilled and we build success together
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VALUE FOR GUESTS
CREATE EXPERIENCES THAT DRAW TARGETED CUSTOMERS OVER GENERATIONS
Offer Brands, service and products that earn loyalty
Build Golden Circle to reward loyalty and build truly personal relationships
Build data to know our guests, deliver on their needs and exceed expectations
We are efficient to do business with for companies and meeting planners
Our heritage and values are evident in how we treat our guests
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BENEFITS FOR COMMUNITIES
WE CONTRIBUTE TO THE COMMUNITIES WHERE WE WORK AND LIVE
We are part of our communities
We give back and support the people and the neighborhoods where we work and live
We provide meaningful employment build skills and knowledge
We are there in times of need
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VALUE FOR OUR OWNERS & INVESTORS
WE ENTER INTO RELATIONSHIPS WHERE WE KNOW WE CAN DRIVE RESULTS
- KPI’s - Deliver on expected returns - Unique value in Managed environment - Access to decision makers - Distribution vs True Value
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IT IS OUR PEOPLE WHO MAKE THE DIFFERENCE.
THANK YOU
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