Knowledge, skills and abilities
Can demonstrate knowledge of Student/Customer service best practices Excellent organisational, delegating, prioritising planning and time management skills. General awareness of an HE Environment General knowledge of administrative procedures in a large organisational setting Be able to support the team by role modelling and coaching to handle various Student/Customer queries, difficult situations and resolve complaints effectively, referring to management where necessary Ability to effectively manage conflicting priorities, plan and prioritise workload. Be flexible with a willingness to embrace change. Ability to own and develop creative approaches to problem solving. Decisive, quick thinking with an adaptable approach to work. High level of IT literacy and ability to use IT services to improve Student/Customer interaction, as defined above. Ability to work as part of a team and independently, using own initiative. Ability to deal sensitively with confidential matters concerning staff and students. Ability to co-ordinate and motivate and administrative team, where members have a high degree of individual responsibility and autonomy Ability to work with staff at all levels. Ability to work effectively and calmly when working to tight/ conflicting deadlines. Flexibility and willingness to work beyond normal office hours as required A smart and professional appearance whilst wearing the uniform provided. Satisfy the requirements of DBS (Disclosure and Barring Clearance) To support the Department’s 24/7 operation a high degree of flexibility in hours of work and attitude to work which will be required
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4. Skills & Abilities
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