Patients and carers are our partners in their healthcare Patients and carers are empowered to make informed decisions about their care, goals and health outcomes
Why this is important NSLHD has a proud history of partnering with consumers who include patients and carers. Our patients and their carers have a fundamental right to participate in the delivery of the healthcare they receive. When we empower, engage and co-design with consumers, we recognise the value lived experience contributes to moving towards a shared vision of delivering person-centred care. When we improve the voice and equity of all consumers, we drive innovation and the integration of services to deliver the very best patient and carer experience. We promote partnering with consumers and the community to: » Improve our patient, carer and staff experiences and outcomes » Improve collaborative decision making about treatment and care » Enhance our health service development » Improve the quality of our services » Reduce the rate of hospital readmissions by working with patients and carers, ensuring support needs are assessed and addressed. The NSLHD Partnering with Consumers Framework 2021-2026 is a re-affirmation of our commitment to consumer engagement, further embedding a culture of inclusive, integrated and valued consumer partnerships. The Framework outlines key priorities for action, co- designed with consumer advisors and guides the future of consumer engagement and the patient, carer and staff experience in NSLHD. The Framework aligns closely to the NSW Health Elevating the Human Experience – Guide to Action which provides a roadmap for Local Health Districts to coordinate a strategic approach for the patient experience.
We will support our workforce to recognise diversity and deliver culturally safe and sensitive services that respectfully respond to the diversity of our patients, carers, staff and community. This diversity includes the Aboriginal and Torres Strait Islander community, Culturally and Linguistically Diverse (CALD) communities, people who experience mental health issues, people living with a disability, and people who identify as Lesbian, Gay, Bi-Sexual, Transgender, Queer and Intersex (LGBTQI+) and other consumers.
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NSLHD Strategic Plan 2022-2027
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