STRATEGIC OUTCOME 1 (continued)
Objectives
1.2 Ensure positive experiences of care Treating patients, carers and families with respect and dignity to ensure they receive care that is personalised and considerate of their cultural, educational, social and economic status. » Work in partnership with patients, carers and families to better understand their experience of care. » Ensure service provision is flexible and responsive to the diverse preferences, values and needs of our patients, carers and community. » Provide holistic and trauma-informed healthcare, linking together physical and psychological health. » Partner with Aboriginal and Torres Strait Islander Health to fully engage staff in the Aboriginal Workforce and the NSW Health Respecting the Difference initiative to improve cultural awareness and ensure the provision of respectful, responsive and culturally sensitive health services to Aboriginal and Torres Strait Islander people. » Reduce health disparities for diverse community groups including Aboriginal and Torres Strait Islander people, people from a CALD background, people who identify as LGBTQI+, people with a disability and people living with mental illness.
1.3 Increase health literacy to support informed decisions about healthcare
1.1 Involve patients and carers as active partners in their healthcare Working in partnership with patients and carers to co-design their care and significantly improve the healthcare experiences and outcomes. » Ensure all patients and carers, including people living with a disability, people with cognitive impairment and communication difficulties including limited English language skills or those experiencing vulnerability, are able to access information regarding their treatment options and are encouraged to be involved with their own care and self-management. » Partner with the Health Care Interpreting Service and the Multicultural Health Service to improve access to interpreting services. » Develop care plans with patients and carers incorporating their individual goals, preferences, values and needs. » Ensure open and transparent communication between patients, carers, their families and treating teams regarding their care.
Ensuring access to health-related information empowers patients and carers to make decisions about their health and healthcare. » Embed health literacy including digital health literacy into our education and communication. » Work with our Consumer and CALD Advisory Groups to ensure that education material and health related information is readily available, up to date, easy to understand, and is written in accessible languages and formats. » Use clear and easily understood language and communication tools when communicating with patients, carers and their families.
28 NSLHD Strategic Plan 2022-2027
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