STRATEGIC OUTCOME 2 (continued)
Objectives
2.1 Make safety and quality fundamental to everything we do Embracing the importance of safety and quality in every aspect of the services and care we deliver and striving for continuous improvement. » Embed a safety and quality culture across NSLHD to reinforce that ‘safety and quality is everyone’s responsibility’. » Prioritise the Speaking Up For Safety program to encourage all staff to feel empowered to speak up to prevent unintended patient harm. » Support the delivery of safe, high quality care by empowering and educating staff, and promoting greater engagement in quality improvement initiatives.
2.2 Provide high quality care that delivers good clinical outcomes
2.3 Increase the range of services provided in non-inpatient and out of hospital settings Giving patients and carers a greater choice of how and where they can access their care. » Develop alternative models of care including rapid assessment and early review clinics. » Ensure hospital avoidance and early discharge is supported by community teams and home-based care as well as the use of virtual care. » Develop remote monitoring and digital applications to support recovery and rehabilitation at home. » Support staff, patients and carers in accessing and using telehealth and digital technologies, acknowledging the significant change for patients and clinicians. » Adopt clinical guidelines to ensure appropriate patient selection for virtual care. » Ensure patient and carer experience and outcomes, together with clinician experience, are monitored to identify areas for improvements.
Ensuring care and services provided are safe, high quality, evidence-based and produce a clear benefit. » Ensure decision making is underpinned by research and evidence. » Enhance systems to monitor and evaluate quality of care and outcomes. » Develop evidence-based care pathways across services, providers and settings. » Ensure clinical care and services are both effective and delivered efficiently with a focus on eliminating unwarranted clinical variation and low-value care. » Deliver care to patients that is holistic and considers their home, social situation, and other conditions to support their recovery and reduce risk of readmission.
32 NSLHD Strategic Plan 2022-2027
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