NSLHD Strategic Plan 2022-2027 - FINAL

STRATEGIC OUTCOME 2 (continued)

2.4 Patient care is seamless across providers, services and settings Providing consistent, connected and coordinated care that meets the care needs of the patient and carer. » Support digital integration across all care providers including primary care and non-healthcare providers to ensure relevant patient information is accessible to support safe and consistent care. » Ensure discharge planning prepares the patient and their carer and enables a smooth

2.5 Implement systems that support navigation of care, improved patient and carer experience and easy access to out of hospital services Ensuring patients have greater choice about how, where and when they access the services. » Develop and maintain a comprehensive service directory of available services across NSLHD that can be accessed by patients and the community. » Improve the patient and carer experience offering electronic booking of appointments and smart scheduling to align multiple appointments, options for telehealth, and the inclusion of their primary care provider or other care providers in the appointment. » Improve accessibility for people where physical attendance is difficult.

transition across providers, in particular general practice and other community or home-based care providers.

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NSLHD Strategic Plan 2022-2027

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