STRATEGIC OUTCOME 2 (continued)
What does success look like? » Advances in technology enable the safe delivery of care across multiple settings including at home and virtually. » There are standardised, evidence-based clinical care pathways across all NSLHD services. » There is a robust safety and quality culture in place with all staff engaged in continuous improvement. » Improved communication between patients, carers, and healthcare teams ensure the seamless flow of information across settings. » Improved patient and carer experience and patient outcomes. » There are robust processes in place to ensure that performance concerns are identified early and managed sensitively and fairly, while ensuring that patient safety is not compromised.
Essential metrics MEASURE
TARGET
Harm-free admitted care: (Rate per 10,000 episodes of care) Hospital acquired pressure injuries
≤ 8.2
Hospital acquired infections
≤ 150.4
Hospital acquired venous thromboembolism
≤ 11.4 ≤ 60
Hospital acquired delirium
Emergency Department Presentations treated within benchmark times (%) Triage 1: seen within 2 minutes
100
Triage 2: seen within 10 minutes Triage 3: seen within 30 minutes
≥ 95 ≥ 85
Transfer of Care – Patients transferred from ambulance to the Emergency Department ≤ 30 minutes (%)
≥ 90
Elective Surgery Overdue – Patients (Number) Category 1
0 0
Category 2 Category 3
0 Unplanned Hospital Readmissions: all unplanned admissions within 28 days of separation (%) All persons Reduction on previous year Aboriginal persons Reduction on previous year Unplanned and Emergency Re-Presentations All patients Reduction on previous year Aboriginal and Torres Strait Islander patients Reduction on previous year
34 NSLHD Strategic Plan 2022-2027
Made with FlippingBook - professional solution for displaying marketing and sales documents online