RSMD - Associate Director, Property Management 251016

ASSOCIATE DIRECTOR Property Management

Not only is the historic Regent Street renowned worldwide for its leisure and shopping, it is also a leading business destination

JLL operates under The Crown Estate’s own brand of Regent Street Management Direct, providing a team of professionals delivering all aspects of property, customer and facilities management and finance. Direct letting services are also provided. The team works closely with The Crown Estate to help achieve the Regent Street Vision investment programme. Behind the famous façade of Regent Street, the Estate has invested heavily to create commercial office space to provide the West End with ever improving business accommodation. In addition to redeveloping a number of assets, the portfolio also delivers a great deal of office space to a variety of corporate organisations and SME’s offering such businesses the chance to be based in a first class location whilst not taking large footplates on long lease terms. It can offer flexible, agile office accommodation - maintaining a service to customers which is nothing short of excellent. JLL’s single purpose is to deliver a service to The Crown Estate’s customers (tenants) which results in loyalty beyond reason. Through Regent Street Management Direct, JLL: • Puts the customer experience and service at the forefront of all that it does • Understands the needs of the organisations who occupy the space, appreciating the differences in sector and business type • Creates an environment where tenants are seen as customers and are invaluable • Takes a hands on problem solving approach to working with The Crown Estate

This is an exceptional opportunity for an established property management professional to work on an unrivalled portfolio which is recognised as being at the forefront of the industry. Not only are you able to make and develop much closer relationships with one dedicated client, The Crown Estate, you are also able to service a large and diverse customer base in a ‘hands on’ yet strategic manner. Regent Street is one of the jewels in The Crown Estate’s portfolio, with a defined asset strategy to continue the significant redevelopment of space in order to provide London’s finest retail, office and leisure destination in one prime location. Whilst The Crown Estate’s asset strategy is set to move away from smaller office and retail footplates, the portfolio has a large percentage of buildings which will continue to provide accommodation for a variety of smaller corporate businesses and SME’s. Some of the most significant assets on Regent Street offer a variety of customers the chance to be on one of the premium addresses in London without having to take significant floor space. In the medium term, there is an opportunity to take more responsibility for the wider management offering around Regent Street and one’s career will progress as The Crown Estate’s asset strategy continues to evolve. Regent Street Management Direct sits within the wider JLL Property & Asset Management business, one of the UK’s leading real estate advisory firms. The JLL PAM business manages in excess of 1700 properties nationwide with an exceptional client base and reputation. It actively encourages career development across its extensive and progressive organisation, employing and retaining the very best in the industry. The scope for personal development is unrivalled by its competitors, due in part to the scale and scope of the organisation.

General Function • Manage multi-tenanted offices and prime retail buildings on Regent Street and surrounding areas, maintaining, improving and developing the management of the properties to the highest standards. • Establish and maintain excellent customer (tenant) and stakeholder relationships. • Develop a management strategy plan for all allocated buildings including standard services and make recommendations for future management initiatives. • Be a trusted advisor to The Crown Estate, working hand in glove with its Asset Management team by making concise, accurate reports and recommendations on a regular basis both formally and informally. • Act as a key interface with customers in both a strategic and reactive manner to ensure exacting service delivery standards are met. • Handover and insight ahead of major development & refurbishment. • Provide aspirational leadership to a Senior Surveyor. Key Tasks • Offer a service to customers which can only be described as outstanding, consistently presenting The Crown Estate in the most positive light possible. • Create and maintain excellent relationships with a network of third party contacts including contractors, local community organisations and small business groups to promote the client’s brand and excellent levels of occupancy and retaining customers through good management. • Be visible and available to both customers and the client whenever required to ensure that the highest standards are upheld. • Create a best in class environment to continue to promote Regent Street as a premier office environment while understanding the complexities of managing a mixture of large corporate organisations as well as SME’s in busy multi-tenanted buildings. • Make strategic recommendations for improving the rental value of client owned properties.

• Ensure all budgets and service charges and reconciliations are as accurate and delivered on time across a vast number of leases and customers. • Ensure all alterations, fit-out, assignments and sub-lettings are carried out in accordance with current legislation and Regent Street guidelines. The Personal Touch • A professional and engaging individual who can instil trust and confidence quickly with customers. • Have a wider business and commercial understanding so that a customer specific approach and service can be offered. • Be comfortable working within a highly intense and changeable environment. • Happy to make decisions on own initiative where required and appreciate when to seek input from the client’s Asset Management team. • Have a strong general understanding of a variety of property and facilities issues and the ability to use a variety of experts as required. • Take a strategic and thoughtful approach but be able to be reactive, resourceful and quick thinking when required. • Be comfortable managing a small team and working within a larger organisation. • Demonstrable track record of managing mixed portfolios including large multi-tenanted office and retail assets.

Portfolio Snapshot

Alitalia House Office, Retail & Residential

Approx 57,000sq ft Tenants include; • Benetton • Lee Baron • Sherrards Solicitors

Heddon Street Food Quarter Restaurant Quarter & Office

Approx 80,000 sq ft £3.6m rent roll Key Tenants include; • Momo’s restaurant • Aubaine • Piccolino’s

115-127 Regent Street and Heddon Street Office, Retail & Leisure Approx 92,000sq ft

Programme Timeline

Rent roll £6.3m Tenants include; • Burberry • Heddon Street Kitchen • Zara Home • Penhaligon’s

Assignment goes live date: 18th October 2016. Application closing date: 3rd November 2016. Shortlist meeting with Regent Street Management Direct: 8th November 2016. Selection interviews: 10th and 11th November 2016.

The Management Recruitment Group is managing this search in partnership with Regent Street Management Direct.

To apply or for any further information please contact Stephanie Howe at MRG. 020 7959 2368 07932 717431

Bewlay House Office & Retail Approx 11,000sq ft Rent roll £4.1m Key Tenants include; • Hutchison 3G • Wimmer • Pandora • Bond Woodhouse

68 King William Street London EC4N 7DZ Tel 020 7959 2368

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